Assistant - IT

Sobha Group • Dubai, ME

9h • Onsite

About The Position

Key Responsibilities 1. Application Support & Maintenance Provide first- and second-level support for business applications (ERP, CRM, HRMS, DMS, etc.). Troubleshoot application issues and coordinate with vendors or senior IT staff for resolution. Monitor application performance and ensure optimal system availability. Execute routine system checks, data validations, and health monitoring. 2. User Support & Training Assist end users with application-related queries, access issues, and functional support. Conduct basic user training and help in creating training materials, guides, and FAQs. Support onboarding of new users onto relevant systems and applications. 3. Application Configuration & Enhancements Support application configuration changes based on business requirements. Participate in testing activities, including UAT, regression testing, and documentation. Assist in implementing system enhancements, patches, and version upgrades. 4. Documentation & Reporting Maintain updated documentation for configurations, workflows, and support processes. Prepare reports and dashboards related to application performance, incidents, and change logs. Ensure compliance with IT policies, security guidelines, and documentation standards. 5. Coordination & Process Improvement Coordinate with cross-functional teams to gather application requirements. Liaise with vendors/service providers for support tickets, upgrades, and incident resolution. Recommend improvements to enhance application usability, productivity, and automation. Qualifications Education Bachelor’s degree in Information Technology, Computer Science, or a related field. Experience 1–3 years of experience in IT support or application support roles. Experience with ERP, CRM, HRMS, or workflow-based applications is an advantage. Technical Skills Basic understanding of databases (SQL queries preferred). Familiarity with cloud-based applications or SaaS platforms. Knowledge of ITIL processes (Incident, Change, Problem Management). Basic understanding of integrations, APIs, and system workflows is a plus. Soft Skills Strong analytical and problem?solving skills. Good communication with ability to explain technical concepts to non?technical users. Ability to multitask and manage priorities. Team player with a proactive, service-oriented mindset. Key Competencies Customer Service Orientation Attention to Detail Documentation Accuracy Troubleshooting & Root Cause Analysis Collaboration & Communication Adaptability and Learning Agility Working Conditions Office-based role with occasional after-hours support during upgrades or incidents. Interaction with business users, IT teams, and external vendors.

Requirements

• Bachelor’s degree in Information Technology, Computer Science, or a related field.
• 1–3 years of experience in IT support or application support roles.
• Basic understanding of databases (SQL queries preferred).
• Familiarity with cloud-based applications or SaaS platforms.
• Knowledge of ITIL processes (Incident, Change, Problem Management).
• Strong analytical and problem?solving skills.
• Good communication with ability to explain technical concepts to non?technical users.
• Ability to multitask and manage priorities.
• Team player with a proactive, service-oriented mindset.
• Customer Service Orientation
• Attention to Detail
• Documentation Accuracy
• Troubleshooting & Root Cause Analysis
• Collaboration & Communication
• Adaptability and Learning Agility

Nice To Haves

• Experience with ERP, CRM, HRMS, or workflow-based applications is an advantage.
• Basic understanding of integrations, APIs, and system workflows is a plus.

Responsibilities

• Application Support & Maintenance Provide first- and second-level support for business applications (ERP, CRM, HRMS, DMS, etc.).
• Troubleshoot application issues and coordinate with vendors or senior IT staff for resolution.
• Monitor application performance and ensure optimal system availability.
• Execute routine system checks, data validations, and health monitoring.
• Assist end users with application-related queries, access issues, and functional support.
• Conduct basic user training and help in creating training materials, guides, and FAQs.
• Support onboarding of new users onto relevant systems and applications.
• Support application configuration changes based on business requirements.
• Participate in testing activities, including UAT, regression testing, and documentation.
• Assist in implementing system enhancements, patches, and version upgrades.
• Maintain updated documentation for configurations, workflows, and support processes.
• Prepare reports and dashboards related to application performance, incidents, and change logs.
• Ensure compliance with IT policies, security guidelines, and documentation standards.
• Coordinate with cross-functional teams to gather application requirements.
• Liaise with vendors/service providers for support tickets, upgrades, and incident resolution.
• Recommend improvements to enhance application usability, productivity, and automation.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 501-1,000 employees