IT Administrative Assistant

Fort Sill Apache Companies•Lawton, OK

4d•Onsite

About The Position

Job DetailsJob Location: Lawton, OK 73501Position Type: Full-TimeJob Shift: AnyEssential Functions Assisting in research of items for projects and acquisition, or for other items as required Serving as a recording secretary to Committee and Project Meetings as required Create Purchase order requisitions, inventory in new items or deliveries Server as a main point of contact for internal guest incident reporting, and dispatching of calls Maintain inventory of all computers and peripherals, and keep appropriate files and records Ensure inventory par levels are met on a consistent basis Perform department parts ordering, vendor scheduling and appointment scheduling Portray a positive attitude under all circumstances, understand and represent the core values of Apache Casino Hotel, and live the mission of always providing exceptional service Provide first-level computer troubleshooting support over the phone or in-person Work effectively with peers, staff members, and regulatory agency personnel Will follow up on tickets, ensuring satisfaction of the internal guest Perform other related and compatible duties as assigned Understand and comply with the Eye, Hi, Goodbye program. Regular attendance is required. Due to the cyclical nature of the hospitality/casino industry, team members may be required to work varying schedules to meet the business needs of Apache Casino Hotel - days, evenings, graveyard, holidays and/or weekends. We are busiest during weekends and holidays, events, and peak seasons as they occur. There is an expectation you may be scheduled on duty and/or “on-call” during any of these times. Core Competencies Adhere to and act in accordance with all casino policies and procedures, and applicable federal, state and local regulations Maintain a neat, clean and well-groomed appearance (specific standards may apply departmentally based on uniform requirements). Where uniforms are required, they must be clean and pressed at the beginning of each shift Understand and comply with the Eye, Hi, Goodbye program Competency to follow detailed procedures and ensure accuracy in documentation, carefully monitoring processes and routine work details Ability to clearly present information verbally and in writing; read and interpret complex information; actively listen and talk with guests and team members Ability to maintain a calm demeanor during stressful situations Demonstrate a high level of service delivery to ensure guest and team member satisfaction; handle service failures and prioritize guest and team member needs Prepare for known problems and opportunities in advance; willingness to undertake additional responsibilities and respond to situations as they arise Maintain high standards despite pressing deadlines; reinforce excellence as a fundamental priority Drive to stay informed of current industry trends; learn and apply new concepts Capable of using tact, maintaining confidences, and fostering an ethical work environment; giving proper credit to others, and handling situations honestly Ability to adapt behavior to others’ styles, interact with people who have different values, culture, or backgrounds, be of service to difficult people, optimize the benefits of having a diverse workforce, developing rapport with others, and recognizing their concerns and feelings to build and maintain long-term associations based on trust Share due credit with team members; display team spirit, enthusiasm and promote a friendly group working environment; work closely with other departments as necessary; support group decisions and solicit opinions from fellow team members Ability to operate various types of equipment used in your department, for example personal computers, printers, copy machines, facsimile machines, and telephone Physical Demands and Work Environment The physical demands and work environment characteristics described are representative of those that must be met by a team member to successfully perform the essential job functions. While performing job duties the team member may be regularly required to sit, use hands to finger, handle, or feel, reach with hands and arms, and talk or hear. The team member may occasionally be required to stand, work in confined spaces, walk, climb, or balance, and stoop, kneel, crouch, or crawl. The team member may occasionally lift up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. While performing job duties the team member is regularly exposed to risks associated with travel between buildings and back and forth to other areas as may be required due to business demands. The team member is occasionally exposed to fumes or airborne particles, including second-hand environmental smoke. The noise level in the work environment varies from light to moderate, and there are fluctuations in lighting due to flashing lights from slot machines and band lighting. At a minimum, the selected candidate will be required to pass a background check and drug-screening test, and obtain a gaming license.

Requirements

Working knowledge of business English, spelling, punctuation, arithmetic, and office practices and procedures
Knowledge of basic computer operation, and software usage, and the ability to function inside of Microsoft Office products and appropriate email etiquette
Strong written and oral communication skills, and the ability to interpret a variety of instructions in written, oral, diagram, or schedule form
One-year computer training or equivalent job experience

Nice To Haves

Associate degree in a computer-related field preferred but not necessary

Responsibilities

Assisting in research of items for projects and acquisition, or for other items as required
Serving as a recording secretary to Committee and Project Meetings as required
Create Purchase order requisitions, inventory in new items or deliveries
Server as a main point of contact for internal guest incident reporting, and dispatching of calls
Maintain inventory of all computers and peripherals, and keep appropriate files and records
Ensure inventory par levels are met on a consistent basis
Perform department parts ordering, vendor scheduling and appointment scheduling
Portray a positive attitude under all circumstances, understand and represent the core values of Apache Casino Hotel, and live the mission of always providing exceptional service
Provide first-level computer troubleshooting support over the phone or in-person
Work effectively with peers, staff members, and regulatory agency personnel
Will follow up on tickets, ensuring satisfaction of the internal guest
Perform other related and compatible duties as assigned
Understand and comply with the Eye, Hi, Goodbye program
Regular attendance is required.