Administrative Assistant

ASSET MANAGEMENT & CONSULTING SERV•Charleston, SC

6d•$21•Onsite

About The Position

The Administrative Assistant provides high-level administrative and customer service support for a large, 420-unit multi-family apartment community. This role is critical in maintaining efficient office operations, supporting leasing and management staff, and ensuring a positive experience for residents and prospects in a fast-paced environment.

Requirements

High school diploma or equivalent required; Associate degree preferred
1–3 years of administrative, property management, or high-volume customer service experience
Experience in multi-family housing or large communities preferred
Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment
Proficiency in Microsoft Office (Word, Excel, Outlook)
Experience with property management software (e.g., Yardi, AppFolio, RealPage) preferred
Excellent communication and interpersonal skills
Strong attention to detail and problem-solving abilities
Ability to handle high resident volume with professionalism and efficiency
Strong multitasking and time management skills
Customer-focused mindset with conflict resolution abilities
Team-oriented with a willingness to support multiple departments
Ability to maintain confidentiality and accuracy under pressure

Nice To Haves

Associate degree preferred
Experience in multi-family housing or large communities preferred
Experience with property management software (e.g., Yardi, AppFolio, RealPage) preferred

Responsibilities

Serve as the first point of contact for residents, prospects, and vendors; deliver professional and courteous customer service
Manage high-volume phone calls, emails, and in-person inquiries
Support leasing team by scheduling tours, preparing application packets, and assisting with lease documentation
Maintain and organize a large volume of resident files, leases, and compliance documentation
Process rent payments, assist with delinquency tracking, and support monthly reporting
Coordinate and track a high volume of maintenance requests; follow up to ensure timely completion and resident satisfaction
Assist with move-ins and move-outs, including unit readiness coordination and documentation
Prepare notices, correspondence, and community communications
Support property manager with reports, data entry, and operational tasks
Maintain office supplies and ensure smooth day-to-day office functionality
Assist with resident events and community engagement initiatives
Ensure compliance with company policies, fair housing regulations, and local/state requirements