Assistant II - Educational Technology Support (Hourly)

Austin Community College • Austin, TX

5d • $24 • Onsite

About The Position

Provides complex clerical and administrative support to a departmental office or program.

Requirements

• Knowledge of office procedures and practices.
• Knowledge of customer service techniques.
• Skills in maintaining an established work schedule.
• Skills in establishing and maintaining effective internal and external relationships.
• Skills in maintaining confidentiality of work-related information and materials.
• Skills in effectively using interpersonal and communication skills.
• Skills in effectively using organizational and planning skills with attention to detail and follow-through.
• Skills in entering data, maintaining files, and performing other clerical duties.
• Effective customer-orientation when working with a multicultural population.
• Technology Skills: Use a variety of spreadsheet, word processing, database, and presentation software.
• Ability to operate computers and tablet devices.
• Work safely and follow safety rules.
• Report unsafe working conditions and behavior.
• Take reasonable and prudent actions to prevent others from engaging in unsafe practices

Nice To Haves

• Use of Zoom, Blackboard, and other academic technologies is a plus.
• Ability to operate projectors, microphones, and other AV technologies is a plus.

Responsibilities

• Facilitate the checkout of available technology to faculty and staff.
• Troubleshoot and resolve issues with classroom audio/visual technology.
• May review and provide recommendations to update departmental webpages and/or knowledge bases.
• Responds to and/or directs inquiries in person or on the telephone; accesses and works with other staff to assist in resolving issues from ACC faculty and staff.
• Corresponds with other ACC teams and departments including IT Services, Student Technology Services, etc. on behalf of ACC faculty and staff.
• May be assigned responsibility for special projects such as scheduling rooms, compiling information packets, creating spreadsheets, charts, and graphs, and other projects.

Benefits

• Full-time faculty and staff employees who work in full-time and/or part-time positions at the college are eligible for ACC medical benefits effective the first of the month after their first 60 days of employment. Benefits include medical, dental, life insurance, short- and long-term disability, retirement plans, and AD&D.
• ACC does not participate in Social Security.
• ACC participates in the Teacher Retirement System of Texas (TRS) and the Optional Retirement Program (ORP-Faculty and Administrators Only).
• Hourly employees participate in the ACC Money Purchase Plan (ACCMPP) as a retirement program required by federal law.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees