Assistant Human Resources Manager - Indianapolis Zoo

Aramark • Indianapolis, IN

8d

About The Position

The Assistant Human Resource Manager is responsible for providing support to managers and employees regarding HR policies and practices, researching and/or investigating concerns, and making recommendations that promote positive employee relations. The main area of responsibility is to serve as a resource to management and employees in solving day-to-day workplace matters.

Schedule: This position requires flexible, full-time availability, including nights, weekends, and holidays.

Requirements

• 2 + years of experience in employee relations or related experience
• Bachelor’s degree in HR or a equivalent experience required
• Strong written and verbal communication skills; able to communicate with tact and diplomacy
• Ability to influence others on policies, practices, and procedure
• Effective at capturing and synthesizing information from multiple parties
• Solid understanding of employment laws
• Ability to handle sensitive and highly personal information daily and maintain confidentiality in a mature and insightful manner
• Proficient in Microsoft Office and experience with case management technology preferred

Responsibilities

• Resolve general employee relations issues; provide direction and recommendations to all levels of leadership, ensure fairness and consistency of policy and practice.
• Provide consultation to managers on policies and compliance regarding employment-related matters.
• Investigate and resolve employee complaints, issues, and concerns regarding employment practices originating from the employee hotline and other sources.
• Conduct interviews and prepare relevant documentation using investigation guidelines.
• Recommend appropriate resolution of complaints, develop action plans and follow up to ensure completion.
• Interact with internal (COs, Field HR) and external resources (vendors) to acquire needed information to lead work to completion.
• Coordinate all leave of absence cases to include general administration, comprehensive case management, and compliance with all related policies and employment laws.
• Review dashboard metrics daily to optimize efficiency and ensure work is completed in accordance with service level agreements (SLAs)
• Assist with HR projects and initiatives as the need arises; audit SharePoint site to ensure information is current and accessible.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level