Assistant Housekeeping Manager - AC Hotel New York Downtown, NY

Palette Hotels•New York, NY

2d•Onsite

About The Position

To assist the Housekeeping Manager in leading, planning, and managing all facets of the housekeeping department. This role focuses on maintaining the highest levels of cleanliness, guest service, and operational efficiency across all guestrooms, public areas, and back-of-house spaces while actively developing supervisory talent and managing daily labor and inventory controls.

Requirements

Minimum of 2–3 years of supervisory experience in hotel housekeeping operations preferred.
Demonstrated ability to enforce departmental policies and procedures firmly and consistently.
Strong organizational, time-management, and motivational leadership skills with a track record of developing junior supervisors or team leads.
Excellent communication and interpersonal skills to enhance guest and associate relations.
Familiarity with managing physical inventories and monitoring labor productivity.
Constant standing, walking, and moving across various areas of the hotel (guestrooms, public spaces, laundry facility, and stairs) for extended periods or entire shifts.
Regular bending, stooping, kneeling, crouching, reaching, pushing, pulling, and lifting/moving items weighing up to 30 pounds (and occasionally up to 50 pounds with assistance), such as linen bundles, supply carts, or cleaning equipment.
Ability to multi-task in a high-volume, fast-paced environment, maintain focus amidst frequent interruptions, make quick operational decisions, and handle guest concerns with patience and professionalism.

Nice To Haves

Bilingual in English and Spanish is a plus.

Responsibilities

Assists the Housekeeping Manager in supervising the housekeeping staff, executing performance evaluations, and leading training and development programs for both supervisors and hourly associates.
Oversees the preparation of daily assignment sheets and floorboards. Assumes operational command of the department in the absence of the Housekeeping Manager.
Conducts secondary inspections of guestrooms, public spaces, storage areas, and laundry facilities to guarantee strict adherence to hotel cleanliness and styling objectives.
Monitors and reports property deficiencies, ensuring that substandard cleanliness or maintenance conditions are promptly and permanently remedied by the team.
Supports the management of productivity and labor cost goals based on occupancy levels. Assists in monitoring staffing schedules and daily hours to maximize operational efficiency.
Conducts formal inventories of linen, terry, OS&E, and cleaning supplies. Monitors daily usage and assists in ordering to maintain optimal inventory levels while enforcing departmental key control.
Takes ownership of guest feedback and guest service scores within departmental indices, proactively resolving service issues to enhance guest relations.
Oversees the property's deep cleaning program and works alongside leadership to strictly enforce standard procedures for the security, documentation, and return of guest lost-and-found items.
Ensures seamless, real-time communication of accurate room statuses to the Front Desk department to minimize guest wait times.
Completes additional operations-focused projects as determined by leadership.