Assistant Housekeeping Director - Rooms Division

Proper Hospitality Careers•Austin, TX

13h•Onsite

About The Position

The Assistant Housekeeping Director supports the Director of Housekeeping in managing the daily operations of the housekeeping department. This role ensures the highest standards of cleanliness and guest satisfaction throughout the hotel, including guest rooms, public areas, and back-of-house spaces. The Assistant Director of Housekeeping oversees the team of housekeepers, supervisors, and other staff, helping to manage departmental budgets, inventory, and training programs. This position also plays a key role in coordinating with other departments to ensure seamless service delivery and to maintain operational efficiency.

Requirements

High School diploma or equivalent required.
At least 3–5 years of experience in housekeeping or hotel operations, with at least 1–2 years in a supervisory or assistant managerial role.
Strong leadership and people management skills, with the ability to motivate and manage a diverse team.
Excellent organizational and time management skills, with the ability to prioritize tasks and delegate effectively.
In-depth knowledge of cleaning protocols, sanitation standards, and safety regulations.
Strong communication skills, both written and verbal, with the ability to interact effectively with guests, team members, and other departments.
Ability to work under pressure, handle guest complaints, and maintain a calm, professional demeanor in high-demand situations.
Proficiency in Microsoft Office and other office software; experience with housekeeping management software is a plus.

Nice To Haves

A degree in Hospitality Management or a related field is preferred.
Previous experience in a luxury hotel or large property is preferred.
Familiarity with hotel management software and property management systems (PMS) is a plus.

Responsibilities

Supervise, train, and motivate housekeeping staff, including Housekeepers, Supervisors, and Housekeeping Attendants, ensuring that all team members perform their duties to the highest standard.
Assist in conducting regular performance reviews, providing feedback, and identifying opportunities for employee growth and development.
Ensure that housekeeping staff follow all company policies and procedures, including cleanliness standards, safety protocols, and customer service guidelines.
Assist with the recruitment and training of new staff, ensuring they are properly onboarded and understand job responsibilities.
Oversee the daily operations of the housekeeping department, ensuring that rooms, public areas, and back-of-house areas are cleaned to the highest standards and ready for guest arrival.
Coordinate room cleaning schedules, ensuring timely completion of tasks while maintaining quality standards.
Conduct regular inspections of guest rooms and public spaces to ensure cleanliness, safety, and compliance with hotel standards.
Assist in the allocation of work assignments, ensuring that housekeeping tasks are distributed efficiently among the team based on occupancy levels and departmental needs.
Ensure that guest feedback regarding cleanliness is addressed promptly and effectively, maintaining high guest satisfaction levels.
Address and resolve guest complaints or issues related to housekeeping services, working closely with the Front Desk and Guest Services teams to ensure swift resolution.
Monitor guest satisfaction metrics related to cleanliness and housekeeping services, implementing corrective actions and improvements when necessary.
Help manage housekeeping inventory, including linens, cleaning supplies, and guest amenities, ensuring adequate stock levels and proper storage.
Monitor and control the use of supplies to ensure cost-effective usage and minimize waste.
Coordinate with vendors and suppliers to order necessary housekeeping items, ensuring the timely delivery of quality products.
Assist in managing the housekeeping department’s budget, including controlling labor costs, supply expenses, and other operational costs.
Work with the Director of Housekeeping to identify cost-saving opportunities without compromising service quality or cleanliness standards.
Monitor departmental expenses, reviewing budgets, invoices, and purchase orders to ensure that expenditures are in line with the allocated budget.
Ensure the housekeeping team adheres to all safety guidelines, including the proper handling of cleaning chemicals, equipment, and personal protective equipment (PPE).
Ensure the department complies with all health and safety regulations and hotel policies related to cleanliness and sanitation.
Conduct regular safety training and maintain a safe working environment for all housekeeping staff.
Ensure proper documentation and reporting of any incidents, accidents, or safety hazards in the housekeeping department.
Work closely with the Front Desk, Maintenance, and Food & Beverage teams to ensure seamless communication and collaboration regarding guest needs and hotel operations.
Assist in coordinating the cleaning of rooms for early check-ins, VIP guests, and special events, ensuring that all special requests are handled promptly.
Collaborate with other hotel departments to maintain guest satisfaction and operational efficiency.
Support the Director of Housekeeping in creating and implementing training programs for new staff, ensuring they are familiar with housekeeping procedures, cleaning standards, and guest service expectations.
Lead regular training sessions to keep staff updated on best practices, new cleaning techniques, and hotel policies.
Ensure that all housekeeping staff are knowledgeable about the hotel’s services, local area attractions, and guest amenities.