Assistant House Manager| Part-Time | Seminole Theatre

Oak View Group•Homestead, FL

17h•Onsite

About The Position

The Assistant House Manager ensures the adherence of established protocols and the safety and comfort of all patrons and artists during rentals and performances. The role will provide professional and courteous front-of-house operations under the direction of the House Manager at Seminole Theatre. Assist house manager with coordination of show start/stop times, holds, and general time management. Provide patrons with guidance and direction when seating, during performances, and exiting the theatre. Seat latecomers and patrons returning to their seats during the performance, using a flashlight and observing hold policies. Remain in the lobby or theatre throughout the performance. Be posted in a prominent location at intermission and following performance to handle patron inquiries. Act as the point of contact for volunteer ushers. Explain procedures for emergency situations, seating, holds, and concessions sales. Check public areas, including restrooms, lobbies, theatre, the foyer, and the front of the building, and take care of any appearance and/or safety issues. Set up rooms for special events. Explain patron services and policies. Maintain a positive, presentable image for the Seminole Theatre. Other duties as assigned.

Requirements

Follows instruction and direction well.
High School Diploma or GED.
Ability to disseminate and convey instructions to others.
Available for morning, evening, and night shifts as required during the week and weekends.
Attention to detail and strong time management skills.
Ability to work effectively in a fast-paced environment.
Ability to consistently display a positive, friendly, and energetic attitude and appearance.
Excellent customer service skills.

Nice To Haves

2-3+ years in a similar capacity preferred.
Experience working in a customer service environment is a plus but not required.
Bilingual in English/Spanish is a plus.

Responsibilities

With the assistance of Housekeeping Manager, participate in the selection of staff; provide or coordinate staff training; foster a positive work environment; motivate employees; work with employees to correct deficiencies; and implement discipline procedures.
Assist in the establishment of schedules and methods for the set-up of facilities for scheduled events; recommend policies and procedures that can benefit the department.
Plan, prioritize, assign, manage, and review the work of staff involved in event set-up and clean-up operations.
Manage and participate in set-up and clean-up of events and general housekeeping of the facility.
Monitor the work of crew and temporary labor crews while on shift; provide advice and assistance.
Provide ongoing inspection of buildings and grounds; identify housekeeping deficiencies and initiate corrective measures.
Maintain storage areas, supplies, and equipment as necessary; complete purchase orders for supplies and materials.
Coordinate event set-ups/breakdowns with other building departments' schedules.
Perform related duties and responsibilities as required.