Assistant Hotel Manager

Odawa Casino Resort•Petoskey, MI

9d•Onsite

About The Position

The Assistant Hotel Manager supports the Hotel Manager in overseeing daily hotel operations, ensuring exceptional guest experience, and maintaining profitability. This role acts as a key operational leader, handling guest concerns, supervising team members, and stepping in to manage all hotel functions in the absence of the Hotel Manager.

Requirements

Associate’s degree in hospitality management (or related field) with two+ (2+) years of supervisory experience OR High school diploma (or equivalent) with two-five (2-5) years of hotel supervisory experience
Experience with reservation systems preferred
Strong leadership and interpersonal skills
Excellent communication and customer service abilities
Strong organizational, time management, and multitasking skills
Problem-solving under pressure and decision-making capabilities
Proficiency in Microsoft Office and hotel management systems
Basic math and financial handling skills
Ability to work flexible schedules including nights, weekends, holidays, and overtime
Read, write legibly, understand, and speak English fluently.
Must be able to meet Odawa Casino Resort internal training requirements and be able to obtain a gaming license in accordance with the regulations established by the LTBB Gaming Regulatory Commission.

Nice To Haves

Preference: Applies to Native Americans in accordance with applicable tribal law.

Responsibilities

Support hiring, training, coaching, and performance management of team members
Promote fair and consistent treatment of all employees
Develop staff through ongoing feedback, training, and development initiatives
Lead by example with professionalism and positive conduct
Create staff schedules based on business demands
Assign and guide daily work for front desk, deli, and housekeeping staff
Oversee daily hotel operations and assume full responsibility in the absence of the Hotel Manager
Ensure adherence to brand standards, policies, and procedures
Identify and recommend operational and service improvements
Monitor performance standards and communicate any variances
Coordinate room readiness and cleanliness with Housekeeping
Maintain a safe, clean, and organized environment
Deliver exceptional service and ensure guest satisfaction
Address and resolve guest concerns using sound judgment and problem-solving skills
Provide accurate information about hotel services, promotions, and local attractions
Maintain composure and professionalism during high-volume or emergency situations
Perform front desk functions including guest check-in/out processes
Handle reservations, payment processing, and account postings
Verify payment methods and manage cash handling procedures
Answer calls, relay messages, and assist with guest requests
Prepare reports and ensure completion of daily operational tasks
Manage inventory and coordinate departmental supply orders
Follow all company, departmental, and regulatory policies
Maintain confidentiality of sensitive information
Participate in meetings and complete required training
Support operations across properties as needed