Assistant Hotel Manager - Full Time (Horseshoe LV)

Caesars Entertainment•Las Vegas, NV

2d•Onsite

About The Position

The Assistant Hotel Manager is responsible for overseeing hotel operations, including managing staff, controlling expenses, and ensuring high levels of customer service. This role involves reviewing hotel occupancy, advising staff on rates and special events, attending meetings, and coordinating with various departments to ensure smooth and efficient operations. The position also requires developing relationships with premium players and managing marketing programs.

Requirements

Must be 21 years of age or older
Experience of 3 to 5 years in the gaming industry, with at least 2 years managerial or supervisory experience in a property which generates a large percentage of revenue from destination markets and from tour and travel business, is required.
Excellent interpersonal, customer service, communication, team building, and problem-solving skills are required.
Demonstrated ability to maintain consistent, high quality service levels.
Must be able to respond calmly and make rational decisions when handling guest and employee conflicts.
Must be able to work at a fast pace and in stressful situations.
Must have knowledge of computer systems and applications.
Must be able to read, write, speak and understand English.
Able to write memos, letters, reports and to understand, interpret and analyze written and financial reports.
Visual abilities and tolerance are needed to complete paperwork and use a computer for extended periods of time.
Ability to do a large amount of walking and standing.
Auditory abilities (with or without aid or special devices) needed for telephone usage, as well as guest and staff communication.
Must be able to perform physical job duties of line employees in emergency situations.
Must be able to maneuver in all areas of the casino, food outlets, and the retail shops.
Must be able to manage multiple objectives and tasks simultaneously, and able to continually assess and reset priorities.
Must be able to get along with co-workers and work as a team.
Must present a well-groomed and professional appearance.
Must be able to work any day of the week or any shift.
Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business

Nice To Haves

Bachelor of Science in Marketing, Business Administration, Hotel Operations, or related field, preferred

Responsibilities

Review Hotel Occupancy and advise the staff of rates, special groups, events, etc. for the shift.
Attend informational and pre-convention meetings to determine if the group requires special needs.
Make employee schedule adjustments as needed (due to sick calls, etc.).
Complete employee performance appraisals (non-union).
Coach and discipline associates as necessary.
Control expenses to achieve an acceptable rate of return for invested expenses and complimentary services.
Identify strengths, opportunities and threats to achieve the plan, and adjust leverage strengths, take advantage of opportunities, and eliminate or minimize threats.
Recommends/implements incentive programs in each department that addresses reducing costs or increasing revenues.
Recommend personnel changes in assigned areas, including the hiring, promotion, demotion, and release of staff.
Develop personal relationships and manage staff to also develop personal relationships with premium players in both tables and slots, and in all markets.
Coordinate programs, activities, special events and databases with general marketing programs and systems in coordination with VIP reservations.
Meet the attendance guidelines of the job and adhere to regulatory, departmental, and company policies.
Maintains close work relationships with other departments managers/supervisors to promote smooth, efficient operations.
To manage the efficient distribution of show tickets and room allocation.
To ensure that customer service issues are dealt with in a prompt and cheerful manner.
To ensure that company standards of dress and department are observed.
Provides training, orientation and necessary levels of authority to guest contact employees that allow quality attention and follow-up to guest needs at a level that will attain targeted Hospitality Total Service scores.
Any other tasks/functions assigned by direct supervisor.