Assistant Hotel Manager

Eldorado Resort • Kelowna, BC

111d • CA$100,000 - CA$110,000 • Onsite

About The Position

The Assistant Hotel Manager is a boots-on-the-ground leader responsible for the flawless daily execution of the Eldorado Resort’s operational standards. Reporting to the General Manager, you will be the primary driver of exceptional guest service and departmental efficiency. This role requires a hands-on approach and is specifically seeking a candidate with a highly accomplished background in premium, top-tier hotel environments, paired with extensive, complex Food & Beverage experience. The mandate is to stabilize day-to-day operations, refine multifaceted F&B delivery, and build a high-performance culture where staff are supported, engaged, and held to strict accountability.

Requirements

• A minimum of 10 years of progressive hospitality leadership, ideally with current experience in a Division Head role overseeing Food & Beverage.
• A post-secondary degree or equivalent years of relevant work experience.
• Significant and proven experience operating within demanding, top-tier, or bespoke hotel environments with a strong understanding of elevated operations and highly refined service expectations.
• An experienced team player capable of dealing with all levels of management, employees, and owners.
• Demonstrated ability to delegate responsibilities, organize projects, establish clear priorities, and manage recruitment and engagement objectively to mitigate turnover.
• Advanced experience with P&L management, labor cost control, and maximizing F&B margins in a dynamic, high-volume environment.
• Proven problem-solving skills, strong attention to detail, and the ability to communicate information effectively and courteously.
• The ability to remain calm and decisive during peak seasons.
• Must be available to work weekends and holidays, demonstrating flexibility and hands-on willingness to assist the team during high-pressure periods.

Responsibilities

• Oversee the smooth flow of day-to-day operations across all departments, actively working with department heads on strategy implementation and brand standards.
• Drive Food & Beverage operations, ensuring meticulous quality control, menu consistency, and profitability across all outlets.
• Guide, mentor, and motivate operational leaders, train, support, and coach staff, address HR issues proactively, and foster a productive team environment.
• Review departmental schedules for accuracy and staffing demands, manage COGS, and ensure departments operate within budgets.
• Maintain hotel cleanliness, curb appeal, and adherence to professional grooming and uniform standards.
• Act as the primary escalation contact for guest requests and complaints, resolving conflicts and driving guest satisfaction.
• Ensure adherence to British Columbia Employment Standards, provincial liquor laws, and safety regulations.
• Act as a resort representative in community and industry organizations, and be prepared to fill vacant shifts as needed.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree