Assistant Hospital Manager, Como Lake Animal Hospital

VCA Animal Hospitals•Coquitlam, BC

6d•Onsite

About The Position

Como Lake Animal Hospital is thrilled to offer an exceptional opportunity for an experienced individual like you to join our leadership team as Assistant Hospital Manager. Ready to love where you work? At VCA Canada Como Lake Animal Hospital, you'll find your professional home and a great career growth opportunity! Imagine working alongside two experienced DVMs who are passionate about mentorship, an incredible RVT team with over 30 years of combined experience, and dedicated Veterinary Assistants and Client Care members who have made animal health their career. For over three decades, our hospital has been a pillar of the community, honoured to care for the pets of some families for multiple generations. We are a team that genuinely loves our patients, clients, and the vibrant community we serve. And what a community it is! Nestled in one of the most beautiful parts of the lower mainland, you'll enjoy big-city amenities with a cozy, small-town feel. Everything you could need, from coffee shops and restaurants to the stunning Mundy Park and local recreation centers, is just a five-minute walk from our front door. If you're looking for a career where you can thrive in a supportive environment and a location you'll adore, we can't wait to hear from you!

Requirements

3 years of experience as a CSR, lead RVT or related Manager role (veterinary industry preferred but necessary)
Knowledge of customer service and marketing programs
Excellent verbal and written communication skills
The ability to problem-solve and make decisions
Strong organizational skills.
Great interpersonal skills and a friendly, positive attitude.
Respect for and willingness to work with clients and their pets.
Ability to handle multiple tasks
Ability to lift up to 40 pounds

Responsibilities

Work closely with the Area Manager to support daily/weekly tasks; administrative, customer service, inventory programs, onboarding new employees, reporting and weekly updates
Assist with hiring and training initiatives and coordinate with Human Resources
Assist and review sales and other financial reports (training provided)
Positively represent the hospital and VCA in the professional community and to the general public.
Assist in the development and delivery of employee evaluations for the front desk with the area manager.
Handle the communication of financial information to clients and doctors.
Identify and provide recommendations for potential problems, non-routine situations, workflow processes, and client service needs to the hospital manager.
Assist in the development, implementation and maintenance of reporting tools and queries needed to manage the business.