Assistant Home Shopping Manager

Albertsons Companies • Fort Worth, TX

2d • Onsite

About The Position

The Assistant Home Shopping Manager supports the Home Shopping Manager in overseeing all aspects of the online shopping and order fulfillment operation. This position helps ensure customers receive accurate, timely, and high-quality orders while supporting department sales, productivity, labor management, and customer satisfaction goals. The Assistant Home Shopping Manager provides leadership, training, and operational support to the Home Shopping team and assists in managing daily fulfillment activities.

Requirements

• Leadership and direction to Home Shopping associates and selectors.
• Assistance with hiring, onboarding, training, coaching, and developing department associates.
• Promotion of a culture focused on customer service, productivity, and accountability.
• Support of labor scheduling and workforce planning based on sales volume and operational needs.
• Ability to lead department operations in the absence of the Home Shopping Manager.
• Delivery of exceptional customer service through timely and accurate order fulfillment.
• Resolution of customer concerns, substitutions, delivery issues, and service inquiries in a professional manner.
• Ensuring associates maintain customer-focused standards during all interactions.
• Promotion of customer satisfaction through high-quality product selection and order accuracy.
• Ensuring associates select fresh, high-quality merchandise that meets company standards.
• Review of substitutions and out-of-stock products to provide the best customer experience possible.
• Monitoring order accuracy, fulfillment rates, and service performance metrics.
• Ensuring completed orders are properly staged, stored, and prepared for pickup or delivery.
• Support of achievement of department sales, productivity, and profitability goals.
• Monitoring supply levels and coordination of ordering of operational materials as needed.
• Assistance in controlling department expenses and minimizing shrink through proper processes.
• Review of operational reports and assistance in implementing corrective actions to improve performance.
• Maintenance of compliance with food safety, sanitation, and company operational standards.
• Ensuring proper handling, storage, and transportation of fresh and perishable products.
• Promotion of a safe working environment and adherence to company policies and procedures.
• Support of department readiness for audits and operational reviews.

Responsibilities

• Assist in directing daily Home Shopping operations, including order selection, staging, quality review, and customer pickup or delivery processes.
• Help ensure all customer orders are fulfilled accurately, efficiently, and within established service level expectations.
• Monitor workflow and staffing to maintain productivity and customer satisfaction goals.
• Support execution of company initiatives, promotions, and operational programs.
• Ensure proper use of Home Shopping technology, handheld devices, and order management systems.
• Provide leadership and direction to Home Shopping associates and selectors.
• Assist with hiring, onboarding, training, coaching, and developing department associates.
• Promote a culture focused on customer service, productivity, and accountability.
• Support labor scheduling and workforce planning based on sales volume and operational needs.
• Lead department operations in the absence of the Home Shopping Manager.
• Deliver exceptional customer service through timely and accurate order fulfillment.
• Resolve customer concerns, substitutions, delivery issues, and service inquiries in a professional manner.
• Ensure associates maintain customer-focused standards during all interactions.
• Promote customer satisfaction through high-quality product selection and order accuracy.
• Ensure associates select fresh, high-quality merchandise that meets company standards.
• Review substitutions and out-of-stock products to provide the best customer experience possible.
• Monitor order accuracy, fulfillment rates, and service performance metrics.
• Ensure completed orders are properly staged, stored, and prepared for pickup or delivery.
• Support achievement of department sales, productivity, and profitability goals.
• Monitor supply levels and coordinate ordering of operational materials as needed.
• Help control department expenses and minimize shrink through proper processes.
• Review operational reports and assist in implementing corrective actions to improve performance.
• Maintain compliance with food safety, sanitation, and company operational standards.
• Ensure proper handling, storage, and transportation of fresh and perishable products.
• Promote a safe working environment and adherence to company policies and procedures.
• Support department readiness for audits and operational reviews.

Benefits

• Competitive wages paid weekly
• Access to up to 50% of your earned wages before payday, via our partnership with Stream
• Associate discounts
• Health and financial well-being benefits for eligible associates (Medical, Dental, 401k and more!)
• Time off (vacation, holidays, sick pay)
• Leaders invested in your training, career growth and development
• An inclusive work environment with talented colleagues who reflect the communities we serve

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed