Assistant Guest Services Manager

Four Seasons Hotels and Resorts • Oahu, HI

2d • $71,491 - $76,491 • Onsite

About The Position

Four Seasons Resort O’ahu at Ko Olina is looking for an Assistant Guest Services Manager who has a passion for excellence and the spirit of aloha. The Assistant Guest Services Manager shall assist the Guest Services Manager with all aspects of the Guest Services department, including Door Attendants, Bell Attendants, Valet and Shuttle Drivers. This individual assists in the leadership of the team in a constructive and efficient manner in order to create and maintain the highest level of service consistent with Four Seasons Standards. He or she will require great enthusiasm and commitment in addition to an acute ability to problem solve.

Requirements

• Minimum 2 Years Luxury Experience in Resort required.
• Cultural sensitivity to Hawai’i and its workforce
• Strong leadership, communication, and organization skills
• Successful candidates must possess legal work authorization in the United States.

Nice To Haves

• 1-2 Years previous supervisory or leadership experience preferred.
• Prior experience in hotel/resort front desk, valet, or door is a plus.

Responsibilities

• Resolves guest concerns and interacts with the highest level of hospitality and professionalism, accommodating special requests whenever possible.
• Motivates Guest Services staff to execute service at the highest level, while delivering it in a manner that is authentic.
• Interviews, trains and schedules the Guest Services staff, as well as conducts performance evaluations and corrective interviews as needed.
• Responds properly in any resort emergency or safety situation.
• Works harmoniously with co-workers and supervisors.

Benefits

• 401k Contribution available after first 30 days
• Medical, Dental, & Vision via Kaiser or HMSA
• Complimentary & Employee Discounted Accommodation at other Four Seasons Hotels and Resorts
• Complimentary Dry Cleaning for Managers
• Complimentary Onsite Parking
• Complimentary Meals

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed