Assistant Guest Service Mgr FT

Alex Lee•Columbia, SC

18h•Onsite

About The Position

Come grow with grocery at Kj’s Market! We’re not like other grocery stores – We Create Smiles! Plus, we’re family-owned and based in the Carolinas since 1922! Join us where you can create smiles, share your hometown pride, and grow in a fast-paced environment – We need YOU!

Requirements

Friendly, outgoing personality.
Ability to work well with others.
Ability to lift 25 lbs. occasionally and 15 lbs. constantly.
Ability to read and understand information and direction.
Knowledge of front porch operations.
Ability to supervise people including training and development.
Demonstrated ability and willingness to learn multiple tasks and technical requirements of the job.
Effective communication and guest service skills.
Must be at least 18 years old.
Ability to stand for extended periods of time.
Demonstrate successful use of math skills.
Ability to work well with computers.

Responsibilities

Maintenance of Guest Service Standards: Ensures front porch standards are met, works with management on scheduling, trains cashiers, handles guest requests, maintains a clean and organized front porch and parking lot, acts as a positive role model, ensures unused check lanes are blocked off, and monitors front porch policies for asset protection and shrink control.
Training and Development of Front porch Hosts: Provides training and direction to hosts not meeting standards, communicates performance issues to management, and provides on-the-job feedback.
Sales, Cash and Invoice Accounting: Prepares weekly cash reports, maintains sales information, processes invoices and transfers, and processes beer/wine payments.
Cash Related Activities: Prepares bank deposits, handles payroll check approval/cashing, ensures accurate daily cash counts, processes guest needs (money orders, stamps, lottery tickets), and processes returned checks.
Cash Office Security: Ensures security of the cash office and store funds, maintains accountability of cashier tills, and maintains necessary supplies.
Cashier/Guest Service Clerk Performance Reports: Monitors and analyzes the Operator Activity Report, and performs surprise cashier till audits, detail tape audits, and accuracy checks.
Perform all other duties as assigned by management.