Assistant Guest Service Manager - Club Wyndham Waikiki Beach Walk Resort
About The Position
The Assistant Guest Services Manager serves as a supporting role to the Guest Services Manager. This role will partner in the leadership, planning, organization, and direction of daily operations for the Guest Services Department in the most efficient and effective manner possible. The Assistant Guest Services Manager provides supervision and direction to the Guest Services Associates; may oversee additional departments as business needs dictate. Responsibility includes fostering and maintaining a positive relationship with owners, guests, and other site departments. This role will be able to handle guest issues to resolution and monitor guest satisfaction scores. The Assistant Guest Services Manager will assist the Guest Services Manager in attracting, coaching, training, and retaining talent by engaging and showing a genuine passion to develop others. This role will partner with the Guest Services Manager and Human Resources partners to minimize employee relations issues.
Requirements
- Leadership Skills
- Cash Handling Experience
- Excellent communication skills
- Proficiency in Microsoft Excel, Word, Outlook
- 2 years of leadership experience, preferably in the hotel/hospitality industry
Responsibilities
- Partner in the leadership, planning, organization, and direction of daily operations for the Guest Services Department.
- Provide supervision and direction to the Guest Services Associates.
- May oversee additional departments as business needs dictate.
- Foster and maintain a positive relationship with owners, guests, and other site departments.
- Handle guest issues to resolution and monitor guest satisfaction scores.
- Assist in attracting, coaching, training, and retaining talent.
- Partner with the Guest Services Manager and Human Resources partners to minimize employee relations issues.
Benefits
- Medical
- Dental
- Vision
- Flexible spending accounts
- Life and accident coverage
- Disability
- Wish day paid time to volunteer at an approved organization of your choice
- 401k with employer match
- Legal and identity theft plan
- Voluntary income protection benefits
- Wellness program
- Employee Assistance Program
- Paid time off
- Parental leave
- Holidays
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
