Assistant GM - Greenwich, CT

Sage + Sound•Greenwich, CT

1d•Onsite

About The Position

Sage + Sound is seeking an Assistant General Manager (GM) to partner with the GM and Operations team to manage and develop the frontline floor team, ensuring smooth daily operations from open to close. This role will oversee opening and closing procedures, shift coverage, and day-to-day task execution, as well as manage team scheduling, timecard accuracy, and compliance with labor laws. The Assistant GM will also support the GM in partnering with the marketing team to hit objectives, KPIs, and elevate the overall guest experience. This includes creating monthly sales challenges, developing realistic individual sales goals, and monitoring progress. The Assistant GM will be responsible for keeping the floor and back-of-house organized, well-stocked, and presentation-ready, monitoring inventory levels, managing supply orders, and ensuring proper storage and usage. They will also ensure the store is clean, organized, and consistently meets company standards for presentation and safety. A key aspect of this role is championing a high standard of guest service and building client loyalty, ensuring every client interaction reflects Sage + Sound's commitment to exceptional service and addressing customer feedback thoughtfully. The Assistant GM will uphold company standards across the board, from SOPs and safety regulations to day-to-day norms, and model a culture of accountability and consistency on the floor.

Requirements

2+ years in a supervisory or team lead role in wellness, hospitality, or retail
Comfortable with scheduling, timecard management, and developing frontline team members
Able to set, track, and motivate a team around individual and collective sales goals
Genuinely passionate about delivering exceptional guest experiences and building loyalty
Detail-oriented with experience managing inventory, store standards, and compliance
A team player who works well alongside a GM and cross-functional partners like marketing and ops

Responsibilities

Partner with the GM and Ops to manage and develop the frontline floor team, ensuring smooth daily operations from open to close.
Oversee opening and closing procedures, shift coverage, and day-to-day task execution.
Manage team scheduling, timecard accuracy, and compliance with labor laws.
Support the GM in partnering with the marketing team to hit objectives, KPIs, and elevate the overall guest experience.
Create monthly sales challenges to motivate and engage the team.
Develop realistic individual sales goals for each team member and monitor progress throughout the month.
Keep the floor and back-of-house running beautifully — organized, well-stocked, and always presentation-ready.
Monitor inventory levels, manage supply orders, and ensure proper storage and usage.
Ensure the store is clean, organized, and consistently meets company standards for presentation and safety.
Champion a high standard of guest service and help build the kind of loyalty that keeps clients coming back.
Ensure every client interaction reflects Sage + Sound's commitment to exceptional service.
Address customer feedback thoughtfully and contribute to a culture of warmth and genuine connection.
Uphold company standards across the board — from SOPs and safety regulations to the day-to-day norms that keep operations running smoothly.
Enforce company policies, standard operating procedures, and safety regulations.
Model and reinforce a culture of accountability and consistency on the floor.