Assistant General Mgr

TPG Hotels & Resorts•Atlanta, GA

2d•Onsite

About The Position

The Assistant General Manager (AGM) plays a crucial role in directing and overseeing hotel operations to ensure guest satisfaction, efficient human resources management, profitability, life safety, asset management, and effective leadership. The AGM works collaboratively with the General Manager and other departments to maintain high standards of service, operational efficiency, and financial performance. This role requires a strong understanding of hotel management principles, excellent communication and leadership skills, and the ability to manage competing priorities in a fast-paced environment.

Requirements

High school education plus a degree in hotel management, business, or related major.
Advanced knowledge of housekeeping/hotel services principles and practices.
Five or more years of related experience.
Substantial and successful track record in hotel management while maintaining integrity and professional bearing.
Knowledge of accounting and budgeting.
Ability to compile facts/figures and analyze information that involves data manipulation or interpretation.
Ability to anticipate and identify issues and exercise initiative to investigate, interpret, and weigh alternatives.
Ability to reach logical conclusions and make sound business decisions.
Consistent professional leadership while handling competing and changing priorities.
Ability to remain positive, resourceful, and improvise in a fast-paced environment, sometimes under pressure.
Ability to effectively and efficiently schedule, manage, and delegate work.
Ability to appropriately and effectively interview, hire, motivate, develop, monitor, and address staff performance matters.
Excellent listening, verbal, and written communication skills with professionalism, diplomacy, and confidentiality.
Computer proficiency in Microsoft Office.
Ability to travel when needed.
Must satisfy and comply with the legal requirements for employment within the jurisdiction.
Previous Hotel Operations Management experience is required.

Nice To Haves

Familiarity with hospitality industry practices preferred.

Responsibilities

Direct and ensure standards and procedures are followed for guest satisfaction.
Direct staff schedules to ensure adequate coverage while managing the budget.
Ensure timely response to guest needs and resolve guest complaints as appropriate.
Regularly review service scores to identify areas needing improvement and implement changes.
Ensure staff adheres to guest service basics (uniforms, name tags, greetings).
Be knowledgeable on hotel facilities, services, and the city to assist guests.
In conjunction with HR, direct recruiting, hiring, training, development, and retention of staff.
Clearly communicate performance standards and the role of associates in team success.
Ensure all required training occurs (orientation, safety, fire, blood-borne pathogen).
Coach, counsel, resolve conflicts, discipline, and terminate as appropriate.
Conduct associate performance and salary reviews in a timely manner.
Ensure all policies and procedures are followed and insist on a harassment-free work environment.
Promote the hotel as an employer of choice.
Develop, recommend, implement, and manage the annual budget, business plan, and objectives.
Ensure costs are within budgeted guidelines and review vendors/products for quality and price.
Develop action steps to correct expense problems.
Develop and direct improvements to capture more guests and market share.
Investigate new and improved equipment, techniques, and service methods.
Submit recommendations for changes and improvements to the General Manager.
Assist the General Manager with hotel life safety.
Direct and promote an accident prevention program.
Ensure appropriate sanitary, safety, security, and emergency procedures are in place and followed.
Ensure staff proficiency in sanitary, safety, security, and emergency procedures.
Notify the General Manager of any potential liability and propose corrective actions.
Make recommendations for additional safeguards.
Practice safe work habits.
Walk the property daily to identify issues and speak with associates.
Ensure preventative maintenance programs are in place to protect assets.
Ensure efficient and effective cleanliness programs are in place.
Inspect and evaluate the condition of services areas, equipment, and inventories.
Investigate, analyze, and report on all incidents and accidents.
Submit recommendations for changes and improvements to the General Manager.
Work collaboratively with the Corporate Office to ensure Company assets are accurately tracked.
Ensure associates are properly trained in the use and maintenance of Company assets.
Keep abreast of brand standards and competition to improve revenues and profit margins.
Use business/management knowledge to provide leadership and position the hotel as a market leader.
Be a coach with a positive attitude daily.
Implement, manage, and comply with Company policies, practices, and programs.
Ensure compliance with brand standards and regulations.
Ensure optimal levels of quality service and hospitality are provided.
Maintain regular and timely attendance with high standards of personal behavior, appearance, and grooming.
Ensure all communication containing Company, hotel, brand, and guest information is consistent with privacy policies.
Maintain a consistent professional and positive attitude when communicating with guests and associates.
Maintain effective two-way communications that cross departmental lines.
Approach all encounters with guests and associates in a friendly, service-oriented manner.
Conduct regularly scheduled meetings with staff.
Communicate activities and plans with peers and superiors.
Manage the compilation and analysis of corporate and property reports.
Complete all required reporting in a timely and accurate manner.
Perform special projects and other responsibilities as assigned.
Participate in task forces and committees as requested.
Assist the General Manager with the preparation of the annual hotel budget and forecasts.