Assistant General Merchandise Department Manager

Hy-Vee•Wausau, WI

2d•Onsite

About The Position

The Assistant General Merchandise Department Manager assists customers with questions, special orders, complaints, and problems. This role involves supervising employees and may include interviewing, disciplinary actions, firing, scheduling, and training. The position is responsible for determining product to purchase, ordering product, and setting pricing and merchandising strategies. Core competencies include partnerships, a growth mindset, results orientation, customer focus, and professionalism.

Requirements

Must be 18+
Ability to solve practical problems; variety of variables with limited standardization; interpret instructions.
Ability to do arithmetic calculations involving fractions, decimals, and percentages.
Ability to file, post, and mail materials; copy data from one record to another; interview to obtain basic information; guide people and provide basic direction.
High school or over one year up to three years of similar or related work experience.

Responsibilities

Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store.
Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee’s designated department or elsewhere in the store.
Makes an effort to learn customers’ names and to address them by name whenever possible.
Assists customers by: escorting them to the products they’re looking for, securing products that are out of reach, loading or unloading heavy items, making note of and passing along customer suggestions or requests, performing other tasks in every way possible to enhance the shopping experience.
Answers the telephone promptly when called upon, and provides friendly, helpful service to customers who call.
Works with co-workers as a team to ensure customer satisfaction and a pleasant work environment.
Ensures department standards are met.
Maintains product knowledge and stays abreast of new trends.
Sets and resets sales area to promote products to customers.
Prices product and is aware of department pricing philosophy.
Handles and satisfies customer and vendor issues on a daily basis.
Assists with inventory.
Ensures product is adequately stocked and faced neatly and cleanliness of department.
Receives merchandise and verifies shipment.
Assumes management duties in absence of Department Manager.
Unloads product, checks product in, verifies accuracy of delivery, and may log invoices.
Trains new employees.
Understands and practices proper sanitation procedures and ensures the work area is always clean and neat.
Maintains strict adherence to department and company guidelines related to personal hygiene and dress.
Adheres to company policies and individual store guidelines.
Reports to work when scheduled and on time.
Orders product at GM Managers discretion.
Stocks aisles and evaluates product amount, breaks down pallets, transports product to the aisle.
Assists in other areas of store as needed.
Performs other job related duties and special projects as required.
Instructs, assigns, reviews and plans work of others.
Maintains standards, coordinates activities, and allocates personnel.