Assistant General Manager

Carver Road Hospitality • Las Vegas, NV

1d

About The Position

The Assistant General Manager assists the General Manager in overseeing front-of-house operations and employees, working with the back-of-house team to ensure prompt, seamless guest service. The role supports daily restaurant operations, staffing, employee development, compliance, financial performance, and guest satisfaction at Flanker Kitchen + Sports Bar, a high-volume dining and entertainment venue at Mandalay Bay Resort & Casino.

The position requires knowledge of front-of-house duties, food and beverage menus, and operational systems, including payroll, inventory, purchasing, and executive-level point-of-sale functions. The Assistant General Manager helps maintain service quality, safety, efficiency, profitability, and compliance with company policies and applicable laws. The role also contributes to a positive, collaborative work environment and may involve varied shifts and physical tasks.

Requirements

• At least 2 years of previous experience in a high-volume restaurant or lounge.
• Friendly, professional, and outgoing demeanor.
• Ability to bend and lift up to 50 pounds.
• Ability to perform tasks that may require repetitive motion.
• Ability to work a flexible schedule, including varying shifts, days, evenings, weekends, and holidays.

Responsibilities

• Maintain professional appearance standards in accordance with the Employee Handbook.
• Anticipate and accommodate guest needs while providing professional service and ensuring guest satisfaction.
• Ensure cleanliness of front-of-house areas and the venue.
• Adhere to and oversee compliance with Department of Health and company sanitation standards.
• Participate in interviewing, hiring, and training process decisions.
• Assist the General Manager with scheduling front-of-house staff to optimize staffing and operations.
• Coach front-of-house managers and support their professional development.
• Maintain knowledge of front-of-house job duties and ensure employees receive performance reviews and growth opportunities.
• Maintain in-depth knowledge of operational systems, including payroll, inventory, and purchasing.
• Ensure mechanical systems are in good working order and compliant with applicable ordinances.
• Regulate executive-level point-of-sale functions.
• Assist in supervising front-of-house operations to ensure quality, safety, efficiency, and profitability.
• Meet or exceed budget expectations by controlling profit-and-loss items.
• Help ensure the venue complies with federal, state, and local laws and regulations and company policies.
• Maintain in-depth knowledge of food and beverage menus.
• Help resolve guest and employee concerns.
• Communicate clearly with back-of-house employees and management during service.
• Oversee completion of opening and closing duties to company standards.
• Oversee the replacement or repair of damaged or broken equipment, furniture, and other company property.
• Attend, lead, or participate in training sessions, department meetings, and pre-service meetings.
• Foster a positive work environment and encourage teamwork among staff.
• Control cash and other receipts in accordance with company accounting guidelines.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed