Assistant General Manager

Whalar Group•Brooklyn, NY

8d•Onsite

About The Position

The Lighthouse is an innovative campus for creators and their teams, with locations in Venice, CA, and Brooklyn, NY. We are a creative playground designed for creators to Learn, Make, and Belong. Our mission is to assemble the creator collective, helping them grow and sustain their careers while provoking the next act of the creator economy. At The Lighthouse, creators flow seamlessly from ideation to production to publication, surrounded by peers in a collaborative and inspiring environment. About the Role: The best operators don’t wait for busy moments to create impact. They use the quiet moments to improve the business. That’s exactly who we’re looking for at The Lighthouse Brooklyn. We’re hiring an Assistant General Manager to help lead the day-to-day operations of our Brooklyn campus, a first-of-its-kind creative playground built for creators to learn, make, collaborate, and belong. This is not a passive hospitality role. Yes, there are high-energy moments: events, productions, activations, member experiences, and busy campus days. But there are also quieter operational windows, and how you use that time matters just as much. The right person for this role is someone who naturally: looks for ways to improve operations tightens systems and processes coaches and develops teams notices gaps before they become problems creates structure and accountability takes ownership without waiting to be asked If you’re the type of leader who walks into a space and immediately starts thinking about how to make it run better, we’d love to meet you.

Requirements

5+ years of experience leading hospitality, operations, or multi-department teams
Experience in high-end hospitality, coworking, member clubs, boutique hotels, experiential spaces, or creative environments preferred
Strong operational instincts and organizational skills
Experience managing teams, schedules, vendors, and service environments
Excellent communication and leadership skills
A hospitality-first mindset with high standards for execution
Comfort working in a fast-paced, constantly evolving environment

Responsibilities

Leading day-to-day campus operations and hospitality execution
Supporting an exceptional experience for members, guests, creators, and brand partners
Managing and developing operational and hourly staff
Overseeing café/bar service standards and operational performance
Coordinating vendors, maintenance, facilities, and campus readiness
Supporting event operations, staffing, and F&B execution
Building and improving SOPs, workflows, and operational systems
Identifying opportunities to improve efficiency, organization, and service quality
Partnering closely with Community, Events, Studio & Production, and Membership teams
Help create a culture of ownership, urgency, hospitality, and operational excellence across the campus.