Assistant General Manager (NP)

The Edge Fitness Clubs • Naperville, IL

19d

About The Position

The Assistant General Manager supports the club’s operations and financial performance while managing front desk personnel and maintenance oversight. The role recruits, interviews, hires, schedules, and develops front desk staff, monitors service and sales standards, and helps resolve member concerns. It also includes regular facility walkthroughs, coordination with department heads and the management team, and participation in staff meetings. The Assistant General Manager supervises Fitness Consultants and serves as Manager on Duty when the General Manager is not in the building.

Requirements

• At least 2 years of leadership and people-management experience with large cross-functional teams.
• Proven success leading, coaching, and motivating teams to achieve goals and objectives in a consumer-facing, service-oriented environment.
• Energy and enthusiasm.
• Passion for fitness.
• Ability to thrive in a customer-focused environment.

Responsibilities

• Oversee the front desk department, including Front Desk Personnel and Maintenance, and communicate with department heads about departmental performance.
• Recruit, interview, and make hiring decisions for front desk employees.
• Authorize and approve staffing changes, including hires, promotions, and terminations.
• Schedule front desk employees to meet club staffing needs and goals within payroll budgets.
• Foster a positive, healthy workplace focused on continual improvement.
• Coach, train, and develop front desk staff in sales and customer service through practice and training.
• Connect members with relevant club services and help them make the most of those services.
• Proactively manage and resolve member concerns and complaints.
• Assist management staff in driving the club’s monthly and yearly financial performance.
• Monitor Fitness Consultants’ interactions with members, adherence to policies and procedures, grooming, and uniform standards.
• Conduct daily club walkthroughs to ensure facilities, equipment, and spaces are maintained, clean, organized, and aligned with Edge standards.
• Meet daily with the management team to strategize on achieving club goals.
• Participate in weekly staff meetings focused on team building, education, and communicating team KPIs.
• Supervise Fitness Consultants and serve as Manager on Duty when the General Manager is not in the building.

Benefits

• Free gym membership.
• Medical, dental, and vision benefits.
• PTO and paid holidays.
• 401(k).
• Discounts on personal training, apparel, shake bar, and Edge Kids.
• Team-building and leadership and development training, with opportunities to advance.
• Reimbursement for training certifications.
• Company-paid life insurance ($25,000), long-term disability, and Employee Assistance Program.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed