Assistant General Manager

Howard Hughes•Las Vegas, NV

58d•Onsite

About The Position

Dedicated to innovative placemaking, Howard Hughes Communities is the real estate platform of Howard Hughes Holdings Inc. (NYSE: HHH) and is recognized for its ongoing commitment to design excellence and to the cultural life of its communities. Building on that foundation, we foster a culture of curiosity that empowers every employee to shape their own story within our organization. About the Role The AGM assists the General Manager in the overall operation of the shopping center including accounting and asset management responsibilities, preparation of budgets and business plans; prospecting for local, regional, permanent, and temporary merchants; coordination of the local leasing program; establish and maintain retail relationships; oversee personnel; develops on-site staff and interacts with corporate staff to accomplish special projects and involvement with the community. Shares in responsibility for maintaining the physical integrity of the Center, creating an environment that enhances customer satisfaction and tenant sales. Primary focus is to increase the value of the Center by increasing its Net Operating Income. Must have the ability to learn the roles and functions of all positions within a shopping center to support the efforts of all departments. AGMs are in training to advance to another role within the company as performance and opportunity warrants.

Requirements

Bachelor’s degree preferred or equivalent experience in the workplace.
Minimum 4 years regional shopping center experience.
Ability to lead and influence a diverse group of people.
Adept in financial analysis, budgeting, and forecasting.
Highly proficient in MS office applications: Word, Excel, PowerPoint, Outlook.
Knowledge of software and financial models and programs such as MRI, Yardi etc.
Ability to operate efficiently, independently and to seek constant improvement in achieving team goals.
The flexibility and agility to respond to shifting priorities.
A passion for reimaging retail real estate.
24/7 on call responsibility.
Must be able and willing to work varying schedules which includes weekends and may include evenings and public holidays.
Curiosity about artificial intelligence and emerging technologies, with a strong desire to continuously learn and apply new tools to work more efficiently.

Responsibilities

Assist in managing the shopping center facilities in all functions which ultimately fall to the responsibility of the center's GM.
Administer leases and reciprocal easement agreements.
Be familiar with the terms of the Property Management Agreements (PMA) and assist GM in executing.
Assist in preparation of reporting to ownership as required in the PMA.
Maintain and secure common areas, including cleanliness, landscaping, parking lots, HVAC and central plant, entry doors, elevators and escalators, snow removal, roofs, and lighting.
Collect outstanding rents and recovery charges.
Prepare various reports requested by corporate office.
Assist in move-in and move-out of tenants including utility transfers, notices to appropriate corporate contacts, physical inspection of premises, key collection/distribution.
Oversee property vendors and participate in the request for proposal (RFP) and vendor selection process and contract creation.
Participate in meetings with corporate, development and leasing to determine strategic direction of center goals and objectives.
Participate in Manager on Duty weekend rotation.
Assist in preparing and managing adherence to the annual center budgets.
Forecast annual income and expenses for the center on a periodic basis.
Assist GM in the creation of annual budget and obtaining vendor budget quotes.
Expense control while maintaining operating standards.
Approve disbursements in accordance with approved annual budgets.
Maximize income generated by the centers.
Participate in prospecting, negotiations, and lease agreement generation with local leasing team.
Lease space to local leasing or temporary retail and vending merchants.
Coordinate overall leasing effort with the corporate leasing representatives to establish quality tenant mix.
Negotiate and administer lease amendments.
Build relationships with existing tenants, prospective tenants, community partners, and potential sponsors to maximize miscellaneous income opportunities.
Coordinate and direct the Marketing staff on issues of advertising and marketing for the centers.
Supervise and direct the Facility Manager and Maintenance Technicians in the operation of the buildings and grounds.
Oversee the timely and successful completion of maintenance requests.
Supervise, hire and train administrative and support personnel as necessary.
Supervise independent contractors including Security/Off Duty Police, Housekeeping, Maintenance, Valet and Landscaping.
Track tenant payments and identify potential AR issues.
Communicate with tenants to ensure payment of outstanding charges.
Monitor collections status of every tenant.
Follow up on collections of all tenants.
Evaluate the needs of the center and prepare a CapEx budget.
Write scopes of work for bidding and contracts; Manage approval of CapEx projects.
Assist General Manager in the preparation of monthly reports including owner’s reports, sales reports, delinquency reports, property inspection reports, tenant meetings, utility reports, and CAM and Capital Project reports.
Collect tenant sales reports.
Manage front desk and Admin Staff and responsibilities, as applicable.
Resolve customer complaints.
Assist Office Administrator in coding property invoices as necessary.
Responsible for oversight of Guest Services, as applicable.