Assistant General Manager - Twenty-One Turtle Creek

Action Property Management • Dallas, TX

21h • Onsite

About The Position

The Assistant General Manager supports the General Manager in all aspects of the daily operations of the association. The Assistant General Manager acts as a liaison related to community information and member services and assists in the training and supervision of front desk and access control staff.

Requirements

• Must be at least 18 years of age and successfully pass a pre-employment background check and drug screening
• Minimum of a High School Diploma or equivalent.
• Minimum of 3-5 years of relevant experience with at least 2 years of supervisory experience in property management, and or hotels.
• Utilizes Microsoft Word, Excel, PowerPoint, and other PC-based programs for daily duties.
• Excellent verbal and written communication.
• Responsive, flexible attitude with an eagerness to take initiative.
• Ability to plan, organize, and prioritize responsibilities to meet deadlines.
• Ability to work effectively in a team environment and build strong relationships with others.
• Must attend board meetings as needed.

Nice To Haves

• Bachelor's degree in hospitality, business administration or a related field preferred.
• Luxury experience preferred.

Responsibilities

• Manage office operations, including correspondence, scheduling, and supply orders.
• Assist with board and annual meeting preparations, including agendas, notices, reports, and minutes.
• Maintain vendor files, insurance certifications, and compliance records.
• Update association profiles, calendars, contracts, website, and communication platforms.
• Process electricity charges and coordinate billing with Accounts Receivable.
• Support the GM with Action List updates and other tasks as assigned.
• Liaise with the Architectural Review Committee, schedule meetings, and take minutes.
• Communicate with homeowners regarding construction approvals, monitor progress, and handle deposits/refunds.
• Coordinate inspections and sound testing as needed.
• Address resident concerns and complaints.
• Issue access devices and assist new owners with registration.
• Supervise, train, and schedule front desk and access control staff.
• Provide backup support for front desk staff when needed.
• Process accounts receivable and service charge forms.
• Review and approve invoices and follow up on past-due balances.
• Prepare the monthly Delinquency Report.
• Serve as Manager on Duty in the GM’s absence.
• Conduct routine inspections of common areas and create work orders as needed.
• Review daily reports and ensure proper filing and distribution.

Benefits

• Comprehensive health benefits and paid time off package for qualifying employees
• On-going hospitality and property management training
• Opportunities for career growth and advancement
• medical, dental, vision, pet insurance, 401(k) with company match, and life and disability support for qualifying team members.
• generous paid time off, including vacation hours, sick time, and company-observed holidays for qualifying team members.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 251-500 employees