NYY Steakhouse - Assistant General Manager - FT

Hard Rock Hotel & Casino Ottawa•Coconut Creek, FL

1d•Onsite

About The Position

Under the supervision of the General Manager, the incumbent is responsible for assisting with the overall management of the NYY Steakhouse. This role involves supervising the activities of all subordinates, ensuring they maximize efforts to sell and provide a friendly, courteous atmosphere to guests at all times. The position oversees the training of new employees and retraining if necessary. Responsibilities include maintaining accuracy of cash sales on registers, settling customer and/or employee disputes, and handling daily shift paperwork such as sales reports and counting cash drawers. The Assistant General Manager ensures that positive employee relations are maintained and assists the department manager with duties such as staffing, inventory control, scheduling, and employee relations. Maintaining an adequate supply of all inventory and enforcing all Casino policies, procedures, rules, and regulations pertaining to the Food & Beverage Department are also key functions. The role ensures the department is cleaned and maintained for the safety of customers and employees, and that an atmosphere is created that encourages guests to return. The position is responsible for departmental payroll and for coaching, counseling, and evaluating all employees to ensure their maximum effectiveness, ensuring that the work of subordinates is completed efficiently. All functions must be performed within the guidelines of the MICS. The role also involves creating and ensuring a fun-filled, entertaining, and exciting environment with the five F's: Fast, Fun, Friendly, Fresh, and Focused. This includes treating guests with care and individuality, identifying their specific needs, informing supervisors of guest needs requiring special accommodations, and showing special recognition of frequent guests. Maintaining a safe, clean, and comfortable environment for guests, consistently welcoming guests, thanking them for their patronage, seeking ways to make them comfortable, and expressing the desire for their return are essential. The Assistant General Manager must present a neat, clean, and well-groomed appearance at all times, maintain constant awareness of services, promotions, and events, and handle team member and guest concerns/dissatisfaction and disputes professionally and timely. Promoting positive public relations and creating an enjoyable atmosphere, inspecting and ensuring a clean, safe working environment, and maintaining professional relationships with vendors, guests, and co-workers are also crucial. The role requires creating a work environment that is safe, professional, friendly, and conducive to high morale, productivity, and performance, and exhibiting conduct in accordance with all Gaming Commission Regulations and Seminole Tribe of Florida departmental policies and procedures. Demonstrating a commitment to responsible gaming and alcohol service by notifying appropriate management of concerns, and ensuring prompt and discrete notification to management or the Ethics Hotline of any observed illegal acts or internal ethics violations are also required.

Requirements

Bachelor of Arts in Restaurant Management or related field and one to three (1-3) years of restaurant supervisory experience is preferred, or an equivalent combination of education and/or work experience.
Fine Dining Experience Preferred.
Must possess basic mathematical skills to include ability to add, subtract, multiply and divide specific to position responsibilities.
Must be able to analyze Food & Beverage data.
Proficient knowledge of software programs such as Microsoft Excel and Microsoft Word.
Must hold current Food Handling Certificate.
Must be able to lift up to 25 pounds.
Requires frequent standing and walking, and some sitting.
Must be able to reach with hands and arms.
Specific vision abilities required for this position include good close, distance, color, peripheral vision and depth perception.
Final candidates will be required to obtain gaming licensure by completing a background check with Seminole Gaming Compliance and Regulations, prior to an offer being extended. These background checks may include, but are not limited to: Credit Check, Criminal Background Check.

Nice To Haves

Fine Dining Experience

Responsibilities

Assisting with the overall management of the NYY Steakhouse under the supervision of the General Manager.
Supervising activities of all subordinates to ensure they maximize efforts to sell and provide a friendly, courteous atmosphere to guests.
Overseeing training of new employees and retraining if necessary.
Maintaining accuracy of cash sales on registers.
Settling customer and/or employee disputes.
Handling daily shift paperwork, including sales reports and counting cash drawers.
Ensuring positive employee relations are maintained.
Assisting the department manager with duties such as staffing, inventory control, scheduling, and employee relations.
Maintaining an adequate supply of all inventory.
Enforcing all Casino policies, procedures, rules, and regulations as they pertain to the Food & Beverage Department.
Ensuring the department is cleaned and maintained for the safety of customers and employees.
Creating an atmosphere that makes a customer want to return.
Managing departmental payroll.
Coaching, counseling, and evaluating all employees to ensure their maximum effectiveness.
Ensuring that the work of subordinates is completed in the most effective and efficient manner.
Performing all functions within the guidelines of the MICS.
Creating and ensuring a fun-filled, entertaining, and exciting environment.
Treating Guests with a sense of caring and individuality while effectively identifying their specific needs.
Informing Supervisor of Guest needs which may require special accommodations.
Showing special recognition of frequent Guests.
Maintaining a safe, clean, and comfortable environment for Guests at all times.
Consistently welcoming Guests, thanking them for their patronage, seeking ways to make them comfortable, and expressing the desire to have them return.
Presenting a neat, clean, and well-groomed appearance at all times.
Maintaining constant awareness of services, promotions, and events offered at the facility and informing Guests.
Handling Team Member and Guest concerns/dissatisfaction and disputes timely and professionally.
Promoting positive public relations and creating an enjoyable atmosphere for all.
Inspecting and ensuring a clean, safe working environment, notifying appropriate departments to handle deficient situations.
Maintaining a professional and positive relationship with vendors, Guests, and co-workers.
Creating a work environment that is safe, professional, friendly, and conducive to a high level of morale, productivity, and performance.
Exhibiting conduct in accordance with all Gaming Commission Regulations and Seminole Tribe of Florida departmental policies and procedures.
Demonstrating a commitment to ensuring responsible gaming and responsible alcohol service by discretely notifying appropriate management of concerns.
Ensuring prompt and discrete notification to management and/or the Ethics Hotline of any observation of illegal acts or internal ethics violations.