Assistant General Manager - Sweet Loretta

Concorde Entertainment Group • Calgary, AB

3h • Onsite

About The Position

The Assistant General Manager is a key leadership partner to the General Manager and is accountable for helping drive the overall performance of Sweet Loretta. This role works closely with the GM to execute business goals, maintain operational standards, and create an environment where both our guests and our team can thrive. The AGM is a hands-on leader who leads from the floor, makes confident decisions in a fast-paced environment, and ensures the team has the direction, support, and accountability needed to deliver an exceptional experience—whether we’re having a quiet dinner service or a fully booked Saturday night. Creating a fun, inclusive, and high-performing workplace is at the heart of this role. The AGM will play a key part in developing our team through consistent coaching, training, and feedback while maintaining the standards, systems, and culture that make Sweet Loretta what it is. Strong leadership, sound judgment, forward-thinking, and the ability to stay calm and decisive under pressure are essential. Most importantly, we’re looking for someone who takes ownership, follows through, and genuinely cares about building a great team and a great room.

Requirements

• A minimum of 3+ years experience with demonstrated success in a comparable role for an establishment of similar guest capacity, staff number, and affected by seasonality.
• 5+ total years of hospitality experience is strongly preferred.
• Extensive wine knowledge is required; cocktail knowledge is preferred.
• Advanced English writing and grammatical proficiency.
• Working knowledge of applicable employment related legislation.
• Advanced skills with Microsoft Office Suite.
• Excellent communication skills and is approachable and genuine.
• Takes pride in their work and respects the responsibilities and time of others.
• Knows how to maintain a work life balance that works for them and the business.
• Is well organized with a keen eye for detail and the ability to identify, analyze, and solve technical and theoretical problems.
• Has a high level of integrity, discretion, and judgment, with tact and diplomacy on confidential matters.
• Recognized ability to build and maintain positive and collaborative working relationships with staff at all levels.
• Is comfortable with delegation and holding others accountable for tasks.
• Leads by example on and off duty.
• High personal and business ethics driven by an authentic and caring personality.
• Takes ownership of duties, shows initiative, is proactive and learns from mistakes.
• Naturally positive attitude, great personal hygiene, and a high level of deportment.
• Builds up the comradery of their team and inspires teamwork.
• Determination to always improve, doesn’t shy away from difficult conversations, openly gives, and receives positive and critical feedback well.

Nice To Haves

• Cocktail knowledge is preferred.

Responsibilities

• Assist the General Manager in executing operational strategy.
• Ensure that all team members are trained to anticipate guests’ needs and all are made to feel welcome by delivering responsive, friendly, and courteous service.
• Assist the General Manager to achieve company objectives in sales, service, quality, appearance of facility and sanitation and cleanliness through training of employees and creating a positive, productive working environment.
• Control cash and other receipts by adhering to cash handling and reconciliation procedures in accordance with policies and procedures.
• Review financial statements and prepare financial reports as required by Concorde Head Office, undertaking actions to ensure all financial reporting and operations are compliant with applicable regulatory requirements and legislation.
• Assist the General Manager with preparation for monthly cross-venue GP meeting.
• Stay on top of all learning, development, and training being administered by Head Office departments and ensure all necessary team members attend.
• Ensure active venue participation in the company Health & Safety Program and ensure at least one salary and one hourly employee represent the venue on the cross-venue Health & Safety Committee.
• Make recruitment, hiring, onboarding, succession planning and termination decisions in compliance with the Alberta Human Rights Act and internal company policies.
• Time management and effective management scheduling; fill in where needed to ensure the highest guest service standards and efficient operations but understand that this position is not full-time floor manager plus administrative responsibilities.
• Continually strive to develop staff in all areas of managerial and professional development through ongoing training programs and regular performance feedback.
• Ensure all required paperwork, including forms, reports and schedules is prepared and submitted in an organized and timely manner.
• Ensure that all equipment is kept clean and in excellent working condition through personal inspection and by following the restaurant’s preventative maintenance schedules.
• Ensure that all products are received in correct unit count and condition and deliveries are performed in accordance with the restaurant’s receiving policies and procedures.
• Schedule hourly labour as required using anticipated business activity while ensuring that all positions are staffed as needed and labor cost objectives are met.
• Be knowledgeable of HR policies regarding employees and administer prompt, fair and consistent performance management for all violations of company policies, rules, and procedures.
• Fully understand and comply with all federal, provincial, and municipal regulations that pertain to Occupational Health and Safety, Employment Standards and Human Rights requirements.
• Work with the Business Development, Events, and Marketing teams to develop, plan, and carry out restaurant marketing, entertainment bookings, advertising and promotional activities and campaigns.
• Execute ad-hoc administrative and operational duties as required.

Benefits

• Competitive annual salary
• Gratuities
• Paid leave for sick and bereavement.
• Professional development financial support.
• Duty meals.
• Comprehensive extended health and insurance benefits package.
• 3 weeks’ vacation to start.
• Cell phone allowance.
• 25% Company-wide food & beverage discount & access to frequent local business discounts/specials.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed