Assistant General Manager
About The Position
This position is tasked with performing the daily operational practices of running the car wash facility and providing excellent customer service. This position is responsible for implementing workflow procedures based on direction from the Site Manager. Their duties include supervising employees during day-to-day tasks, providing customer support in escalated situations and managing the overall workflow of a workplace. Additional Tasks: Greet customers courteously and explain available wash services to them; take and process wash payments to the satisfaction of customers and car wash Perform cleaning of facility and ensure everything is kept in the appropriate place and organized (water hoses, nozzles, brushes, soap buckets, broom, hand tools, pressure washer, and grease gun) Provide assistance to customers in any area concerning car wash process Move or direct cars into the express wash tunnel with a pleasant, focused, and competent attitude Points to directional sign; neutral, no-brake, no steering while watching the customer to ensure directions are followed. Smiles at customer and does thumbs up after guest is in neutral with no brakes Carry out visual inspection of vehicles to confirm their condition before sending them into the wash area Ensure company policies and safety procedures are adhered to in carrying out given tasks daily Ensure vacuums are unclogged, trash cans emptied, and hoses properly hung With a sense of urgency, ensure the right thing is done at the right time with customers, home office, and fellow teammates.
Requirements
- Ability to display courteous and professional attitude
- Excellent customer service skills to ensure optimum customer satisfaction
- Strong ability to work flexible hours, such as evenings and weekends
- Ability to work standing over long periods of time
- Ability to lift items of moderate weight
- Ability to work outdoor and be efficient in all weather conditions
- Ability to interact ethically with fellow employees and customers
- Excellent written and oral communication skills, as well as interpersonal skills
- Strong ability to handle the physical demand of the job
- Ability to follow directions and correctly implement tasks.
- Car wash locations can create wet hazardous conditions and safety precautions should be met for safety and compliance
Nice To Haves
- Multiple positions available including Management and Non-management.
Responsibilities
- Schedule and coordinate meetings.
- Conduct employee performance reviews.
- Develop good customer relationships.
- Participate in recruitment and dismissal processes.
- Smooth out problems within the workplace.
- Address employee and customer concerns.
- Develop strategies for better workplace efficiency and goal achievement.
- Email and phone correspondence.
- Liaise between managers, customers and employees.
- Provide direction to staff.
- Monitor spending patterns and budget.
- Fill in for Site Manager (GM) in times of absence.
- Make executive decisions, hold meetings and provide accountability.
- Organizing shift schedules for team members
- Monitoring attendance, tardiness and time off
- Assigning duties to specific employees based on role and skills
- Supervising employees and assisting with tasks as necessary
- Managing employees’ requests and transgressions
- Training new and current team members on tasks
- Handling customer issues and managing conflicts
- Adhering to company policies and health, safety and employment standards
- Balancing cash drawers and preparing cash deposits
- Performs all other duties as requested
Benefits
- Competitive Pay + Opportunity to Earn a Monthly Bonus
- FREE CAR WASHES
- Paid Time Off
- Continuing Education reimbursement $2500 annually
- Flexible schedules/work life balance
- Refer a friend $200 bonus
- Paid Training/Career Path Development
- Free Uniforms
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
