Assistant General Manager - Residences at Southlake

Kairoi Residential • Southlake, TX

4h • Onsite

About The Position

As an Assistant General Manager, you'll play a vital role in the success of our luxury high-rise community, supporting the General Manager in overseeing daily operations while focusing on curating an exclusive and personalized living experience for our discerning residents! This position supports the General Manager in overseeing the daily operations while focusing on curating an exclusive and personalized living experience for our discerning residents!

Requirements

• 3-4 years of experience in luxury property management or a related hospitality or customer service field.
• Associate's Degree or equivalent preferred.
• Familiarity with relevant federal, state, and local laws and regulations (Fair Housing, evictions, etc.).
• Strong financial acumen and ability to accurately calculate figures (concessions, late fees, etc.).
• Excellent professionalism and communication skills, with the ability to interact effectively with high-net-worth individuals.
• High attention to detail and ability to maintain a polished and professional demeanor.
• Positive, customer-focused attitude and a willingness to serve.
• Must have a valid driver's license with no major infractions in the last 12 months.
• Employment with Kairoi is contingent upon successful completion of a background check and drug screening, as well as your possession of a valid driver’s license with no major infractions in the last 12 months.

Responsibilities

• Cultivate and nurture strong relationships with residents, anticipating their needs and exceeding their expectations!
• Masterfully address and resolve resident inquiries and concerns with discretion and professionalism!
• Design and implement innovative resident retention programs that cater to the unique preferences of a luxury clientele!
• Orchestrate seamless and personalized concierge services, ensuring that every resident feels pampered and understood!
• Plan and execute exclusive resident events and lifestyle programming that fosters a sense of community and exclusivity!
• Ensure timely collection of rent payments and manage delinquent accounts with diplomacy and professionalism!
• Maintain impeccable records of financial transactions and ensure compliance with accounting procedures!
• Assist with budget preparation and financial reporting, demonstrating strong financial acumen!

Benefits

• Competitive Compensation
• Medical, dental, vision, life insurance, short and long-term disability at an affordable price.
• 401k program with a company match.
• Exceptional PTO program, paid holidays, floating holidays, birthday day off, and a milestone sabbatical program.
• Private discount network that includes discounts on travel, restaurants, gifts, experiences, and so much more.
• Be prepared to attend and participate in training as required.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree