FFC Assistant General Manager - Nights

Lowe's Companies, Inc.•Frostproof, FL

2d•Onsite

About The Position

The Assistant General Manager is responsible for executing daily production plans to meet customer service level expectations and achieve maximum operating efficiency safely. This role involves balancing labor and volume requirements, ensuring the physical condition of the distribution center and equipment, and recommending operational improvements. The Assistant General Manager also plays a key role in recruiting, hiring, training, and developing shift management teams, implementing associate training programs, and setting clear expectations and providing feedback to managers. They ensure the necessary resources and support for safe facility operations, communicate effectively with staff, and provide developmental opportunities for management team members. This role fosters open dialogue, drives performance improvement through coaching and feedback, builds accountability, and leads the facility through change. A strong emphasis is placed on ensuring all safety policies and procedures are implemented and observed, and that work areas are clean and well-organized.

Requirements

Bachelor’s degree Supply Chain Operations or a related field, or equivalent combination of education and experience or equivalent years of experience in lieu of education requirement, if applicable
6+ years of operations experience in a large volume center environment
3+ years of leadership experience with direct reports, including experience leading managers

Nice To Haves

Experience in customer service, retail, or call center
yellow belt or above

Responsibilities

Executes daily production plans that meet or exceed customer service level expectations while achieving maximum operating efficiency safely.
Ensures or leads daily balancing of labor availability and volume requirements throughout the facility.
Ensures daily inspection of physical condition of distribution center and equipment directing needed maintenance and/or repair.
Develops, analyzes, and recommends operational and systemic improvements to meet current and future service, throughput, and cost objectives.
Recruits, hires, trains, develops, and retains effective shift management teams in partnership with Talent Acquisition.
In conjunction with HR, develops, implements, and measures effectiveness of associate training programs.
Sets goals, communicates clear expectations for managers, and provides timely and constructive feedback.
Provides the resources and support needed for successful and safe facility operations.
Communicates effectively with managers and associates regarding business objectives or current issues.
Provides management team members with meaningful developmental opportunities and prepares them for upward promotion as applicable.
Delegates responsibilities fostering open dialogue amongst associates.
Works closely with associates to set goals and provides open feedback and coaching to drive performance improvement.
Aligns team efforts building accountability and measuring progress in achieving results.
Identifies and addresses improvement opportunities leading the entire facility through change.
Ensures all safety policies and procedures are implemented and observed and equipment and work areas are clean and well organized.