Assistant General Manager

Sloomoo Institute LLC•Charlotte, NC

10h•Onsite

About The Position

Sloomoo celebrates joy through an interactive experiential world, focused on slime, hands-on play, and all things #satisfying. Sloomoo launched in October of 2019 with an immersive 12,000 square-foot experience in Soho, NYC, where hand-crafted, artisanal slime (dozens of textures and the most delicious scents), soothing ASMR, and wondrous delights (you can slingshot slime, walk on slime, design your own slime, and more) converge with glossy, contemporary design. Sloomoo’s universe has expanded - there are now a total of 5 Institutes (NYC, LA, Houston, Chicago, Atlanta) and two MiniMoos (Boston, Philadelphia) with more to come. MiniMoos are smaller than the Institutes but packed with as much color, surprise, and play. The brand has been featured in People Magazine, Vogue, the Today Show, the Kelly Clarkson Show, the Tamron Hall Show, Forbes, INC, and more. The mission: Deliver joy, whether you’re a kid or kid-at-heart. The Assistant General Manager supports the General Manager in leading the daily operations of the location. This role is responsible for helping manage the team, maintaining operational standards, and ensuring an exceptional guest experience. The AGM plays a key role in supervising the floor, supporting Leads and Slimetenders, managing guest flow, and maintaining a safe, organized, and engaging environment. The AGM works closely with the General Manager to monitor staffing, labor, inventory, and operational execution while reinforcing Sloomoo’s culture and values across the team. You will be key to upholding Sloomoo’s values: 1. Joy – Joy is our DNA. We spark wonder, play, and creativity in everything we do. 2. Accountability – We own it. Every action, every result—our name is on it. 3. Collaboration – Joy happens when we create together. We rise as one team. 4. Innovation – We push limits, dream big, and turn bold ideas into reality. 5. Inclusivity – Everyone belongs. Every voice matters. 6. Resilience – We pivot, solve, and grow stronger through every challenge. 7. Excellence – Good isn’t enough. We obsess over the details that make greatness.

Requirements

3–5 years of experience in operations, hospitality, retail, or guest‑facing management.
Experience supervising teams in a fast‑paced environment.
Strong communication, leadership, and problem‑solving skills.
Ability to manage multiple priorities and remain calm during busy operational periods.
Comfortable working on the floor and supporting the team during peak hours.
Strong organizational skills and attention to detail.
Ability to work evenings, weekends, and holidays as needed.
Minimum age: 18 years.

Responsibilities

Support the General Manager in overseeing daily operations of the location.
Supervise floor operations to ensure a safe, organized, and engaging guest experience.
Support Leads and Slimetenders during shifts, providing coaching, guidance, and operational support.
Help manage scheduling and staffing to ensure proper coverage during operating hours.
Assist in monitoring labor costs and operational performance.
Ensure all staff follow company policies, operational procedures, and safety standards.
Respond to guest concerns and assist in resolving issues to maintain a high level of guest satisfaction.
Support retail operations including merchandising standards, inventory awareness, and product availability.
Assist with training and onboarding of new team members.
Complete and review incident reports and ensure proper documentation when needed.
Maintain cleanliness, organization, and operational readiness across all areas of the experience.
Support the implementation of company initiatives, programs, and operational improvements.
Partner with the HQ Marketing team to support in-venue activations and campaigns when applicable.
Escalate operational concerns or staffing issues to the General Manager when necessary.
Perform additional operational duties as assigned.