Assistant General Manager- West Ocean (Long Beach, CA)

Action Property Management • Long Beach, CA

17h

About The Position

The Assistant General Manager supports the General Manager in all aspects of the association’s daily operations. The role serves as a liaison for community information and member services and assists with training and supervision of front desk and access control staff. The position is based at West Ocean in Long Beach, California, with a Tuesday–Saturday business-hours schedule and flexibility to meet business needs. Board meeting attendance is required as needed. Compensation is $75,000–$85,000 per year, plus benefits.

Requirements

• At least 18 years of age.
• Successfully pass a pre-employment background check and drug screening.
• High school diploma or equivalent.
• 3–5 years of relevant experience in property management and/or hotels, including at least 2 years of supervisory experience.
• Strong HOA property management experience, including preparing board packets and supporting board operations.
• Proven leadership ability to lead, mentor, train, and manage teams.
• Excellent verbal and written communication skills.
• Strong administrative and organizational skills, with attention to detail.
• Hands-on experience overseeing daily property operations and serving as Manager on Duty.
• Proficiency with Microsoft Word, Excel, PowerPoint, and other PC-based programs.
• Responsive, flexible attitude and eagerness to take initiative.
• Ability to plan, organize, and prioritize responsibilities to meet deadlines.
• Ability to work effectively in a team environment and build strong relationships.

Nice To Haves

• Bachelor’s degree in hospitality, business administration, or a related field.
• Luxury experience.

Responsibilities

• Manage office operations, including correspondence, scheduling, and supply orders.
• Assist with board and annual meeting preparations, including agendas, notices, reports, and minutes.
• Maintain vendor files, insurance certifications, and compliance records.
• Update association profiles, calendars, contracts, website, and communication platforms.
• Process electricity charges and coordinate billing with Accounts Receivable.
• Support the General Manager with Action List updates and other assigned tasks.
• Liaise with the Architectural Review Committee, schedule meetings, and take minutes.
• Communicate with homeowners about construction approvals, monitor progress, and handle deposits and refunds.
• Coordinate inspections and sound testing as needed.
• Address resident concerns and complaints.
• Issue access devices and assist new owners with registration.
• Supervise, train, and schedule front desk and access control staff.
• Provide backup support for front desk staff when needed.
• Process accounts receivable and service charge forms.
• Review and approve invoices and follow up on past-due balances.
• Prepare the monthly Delinquency Report.
• Serve as Manager on Duty in the General Manager’s absence.
• Conduct routine inspections of common areas and create work orders as needed.
• Review daily reports and ensure proper filing and distribution.
• Attend board meetings as needed.

Benefits

• Comprehensive health benefits for qualifying employees.
• Paid time off package, including vacation hours, sick time, and company-observed holidays for qualifying team members.
• Ongoing hospitality and property management training.
• Career growth and advancement opportunities.
• Medical, dental, and vision insurance.
• Pet insurance.
• 401(k) with company match.
• Life and disability support for qualifying team members.
• Investment in infrastructure, technology, training, and tools.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED