Assistant General Manager

J.F. Shea Family of Companies • Scottsdale, AZ

4h • Onsite

About The Position

The Assistant General Manager works in conjunction with the General Manager and is directly responsible for the overall smooth operation of the club. This position reports to the General Manager. The Assistant General Manager (AGM) plays a vital role in the overall management and daily operations of the club, ensuring a high standard of homeowner satisfaction and efficient club operations. This position supports the General Manager in overseeing various departments, including food and beverage, events, lifestyle, golf, tennis, pickleball, fitness, arts & crafts and other recreational services. The Assistant General Manager must lead by example, inspire the staff, and deliver exceptional member experiences while managing resources efficiently.

Requirements

• Graduation from a 4 - year accredited college or university or equivalent combination of work experience and education.
• Graduation from a 4 - year accredited college or university or equivalent combination of work experience and education with emphasis in hospitality management.
• Involved in key development initiatives directly relating to the clubhouse and restaurant plans.
• Establish goals and processes for measuring sales, revenue, new projects and business development.
• Provide strategic intelligence to partners and clients regarding all F&B initiatives including, but not limited to, vision, business planning, capital expansion, branding, menu/restaurant and clubhouse design and the creative and conceptual development of new F&B experiences.
• Previous Assistant General Manager experience or 10+ years of senior club leadership experience.
• Experience in the hospitality industry.
• Computer literate with a high level of proficiency in Microsoft Office, PC and AI technology.
• Ability to develop reports, business correspondence, and procedure manuals.
• Ability to speak effectively before groups of homeowners, Board of Directors, Committee Members, guests, and Team Members.
• Must possess basic computational ability as well as budgetary analysis.
• Must have excellent analytical, organizational, and written and verbal communication skills, with an ability to respond to the needs and requests of homeowners, staff members, guests, and the community association.
• Must have planning, problem-solving, decision-making, delegation, time management, supervisory and employee development skills.
• Must demonstrate initiative, with an ability to think, work, solve practical problems, and make independent decisions based on sound judgment.
• Must be comfortable working in a fast-paced environment where continuous improvement is expected.
• This position requires a flexible schedule, to include days, evenings, holidays, and weekends, with some travel.
• Valid driver’s license is required.

Nice To Haves

• Three to five years’ event planning, budgeting, and supervisory experience preferred.
• Previous knowledge or experience working in a homeowner association preferred.
• Club Managers Association of America (CMAA) certification (or similar) preferred.
• Experience working in a homeowner association is highly regarded.
• Club Management System software a plus.

Responsibilities

• Oversee day-to-day operations across departments, ensuring all areas are running smoothly and according to BlueStar standards.
• Foster and maintain positive relationships with homeowners, addressing concerns promptly and ensuring their experiences exceed expectations.
• Manage, mentor, and motivate department heads and staff, providing guidance on BlueStar policies, service standards, and best practices.
• Collaborate with event planners, department heads, and vendors to organize and execute events, tournaments, and social gatherings.
• Assist in developing, managing, and monitoring department budgets to ensure fiscal responsibility while maintaining high service standards.
• Support the General Manager in developing and implementing short- and long-term strategic plans for club growth and homeowner engagement.
• Ensure the upkeep, cleanliness, and maintenance of all facilities, including dining areas, recreational spaces, and grounds.
• Coordinate with suppliers and service providers to secure contracts, manage supplies, and ensure high-quality products and services.
• Ensure the operations comply with local regulations, health and safety standards, and internal policies.
• Act as a liaison between the General Manager and various departments, ensuring clear communication and collaboration among teams.
• Address operational challenges and homeowner concerns proactively, finding creative and efficient solutions.
• Stay informed of industry trends, best practices, and emerging technologies to continually enhance the member experience and improve operations.
• Create an overall program for homeowners that includes activities, events, enrichment opportunities, creative expressions opportunities, culinary arts, and travel.
• Ensure that a consistent set of superior standards of customer service are meeting or exceeding the expectations of guests at all facilities and events.
• Provide strategic intelligence to partners and clients regarding all initiatives, including but not limited to, vision, branding, Food & Beverage, and Operations.
• Assist the General Manager in establishing goals and processes for measuring sales, revenue, new projects, and business development.
• Support the hiring process.
• Supervise team members and maintain effective communication related to operations, safety, and employee concerns.
• Assist with budget planning and monitoring support to assure revenues and expenses are achieving and exceeding the department’s financial sales goals.
• Monitor the properties performance to determine whether strategies and plans require adjustment to positively impact revenues and cost controls.
• Review and approve short- and long-term strategies and implementation for the Food & Beverage operation.
• Serve as Manager on Duty when the General Manager is not available.
• Specific oversight of the Food & Beverage, Clubhouse, Gate, Interior Facilities Maintenance, and Fitness & Wellness Operations.
• Other duties and responsibilities that may be assigned.

Benefits

• New management full-time team members working 30 hours or more per week, will be eligible for the Company medical, dental and life insurance plans the first of the month following the first day of full-time employment.
• Full-Time team members are eligible to accrue Paid Time Off (“PTO”) in accordance with the Company policy at a rate of 120 hours per year.
• Full-Time team members are eligible for 7 paid holidays annually.
• All team members 21 years and older are eligible to participate in the J.F. Shea Co., Inc. 401(k) plan after completion of 30 days of service.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Number of Employees: 501-1,000 employees