Assistant General Manager

MCR Hotels • El Paso, TX

5d • Onsite

About The Position

The MCR standard is to provide clean, friendly, well-organized and safe hotels for our guests. This role focuses on ensuring guest satisfaction through spotless cleanliness, product consistency and quality, and strong teamwork. The Assistant General Manager will oversee daily operations, train new team members, manage shifts, and ensure adherence to all brand and MCR standards.

Requirements

• Must have a positive attitude and willingness to learn (Can-Do Attitude).
• Must be able to understand and follow established guidelines and procedures.
• Must be able to evaluate and select among alternative courses of action quickly and accurately.
• Must work well in stressful, high-pressure situations and maintain composure and objectivity under pressure.
• Must be effective at listening to, understanding, clarifying, and resolving concerns and issues raised by co-workers and guests.
• Must be able to work with and understand financial information and data, and basic arithmetic functions.
• Must be attentive to detail and meet deadlines.
• Must be proficient in Windows operating systems, Company approved spreadsheets and word processing.
• Must be able to convey information and ideas clearly (Communication Skills).
• Leads team members to always provide friendly service with a smile to guests (Hospitality and Guest Service).
• Must meet the legal age to serve alcoholic beverages (at select properties).
• A valid Driver's License is required.
• Basic market knowledge.
• Must be 18 years of age or older.
• Must be willing to work a varied schedule that may include evenings, nights, weekends, and holidays.
• Ability to read, write, understand and communicate effectively using the English language.
• Ability to read and interpret documents in English, such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to write routine reports, correspondence, business letters, summaries, and reports in English.
• Ability to speak effectively in English before groups.
• Ability to read and interpret business records and statistical reports in English.

Nice To Haves

• Bachelor’s or Associate’s Degree Preferred.
• Previous supervisory experience preferred.
• Progressive experience in the hospitality, hotel, restaurant, or service industry, including Rooms and Food & Beverage departments preferred.

Responsibilities

• Greet guests happily upon arrival and throughout their stay with a smile, using their names whenever possible.
• Contribute to great guest satisfaction scores and handle challenging guest situations with hospitality and urgency.
• Maintain sparkling clean workspaces, both front and back of the house, and pitch in to clean as needed.
• Ensure all operational checklists are completed accurately and on time.
• Communicate clearly, honestly, and professionally with team members.
• Conduct daily walks of guest rooms and public spaces to ensure friendly service, cleanliness, and proper equipment function.
• Verify daily room inspections and adherence to cleanliness standards.
• Provide one-on-one training to new team members on service and checklist expectations.
• Supervise Guest Service team members to ensure friendly service and that all guest needs are met.
• Greet guests and provide supervision during peak check-in/check-out times and meal periods.
• Foster an environment of happy team members and happy guests.
• Assist in completing required inventory counts.
• Aid in the onboarding process for new team members.
• Support the General Manager in reviewing team member time clock punches.
• Complete Daily Summary and Night Audit processes.
• Start and complete shift handover reports on each shift, uploading them to the MCR platform.
• Ensure all purchases go through the correct purchase order process using MCR approved vendors.
• Process and/or accrue all invoices to the proper time period.
• Oversee adherence to all brand standards approved by MCR and conduct self-audits.
• Certify that all fire and life safety inspections are current and correct any deficiencies.
• Review service or delivery failures and ensure they are properly escalated.
• Confirm that preventative maintenance tasks have been performed and checked for quality.
• Ensure team members adhere to their established work schedules and cover open department head positions when necessary.
• Cover open department head positions when necessary.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree