Assistant General Manager

Chuze Fitness • El Paso, TX

3d • $16 • Onsite

About The Position

At Chuze Fitness, we’re reinventing the fitness industry with a focus on hospitality, community, and compassion. We prioritize people and foster a vibrant work environment where everyone can be themselves and contribute to our culture of kindness. We’re seeking individuals of all backgrounds who embody kindness, sociability, and strong work ethic. If you’re ready to dive into the heart of hospitality, we want you on our team! Join us in making a difference!

Requirements

• 2+ years experience in customer service
• 2+ years experience leading a team
• Ability to work varied hours, weekends, and opening/closing shifts regularly or as needed
• Exceptional verbal and social communication skills with a teamwork-based mindset
• Excellent ability to provide a positive attitude and calm under pressure
• Ability to multi-task and handle shifting priorities
• Service-based attitude
• Ability to receive and deliver feedback
• Having extreme attention to detail

Nice To Haves

• High school graduate or GED
• Bachelor’s degree or currently continuing education
• Sports or fitness background

Responsibilities

• Assist in leading a team of 20-30 employees to go above and beyond in customer service, cleanliness, and culture
• Collaborate with GM to tackle escalated employee concerns in partnership with HR
• Work together with the team regarding member billing inquiries, providing guidance in difficult interactions and knowing when to escalate to the GM
• Establish and maintain productive and proactive cross-departmental communication and understanding of fitness operations, maintenance, and troubleshooting processes
• Collaborate with the GM to develop all staff members through one-on-one conversations, conducting performance reviews, and assist in coaching documentation, including and up to termination
• Run daily operations such as breaking employees for lunches and maintaining appropriate staff levels on shift, ensuring club quality assurance, and completing opening and closing responsibilities
• Maintain proficient knowledge of and assist members with all amenities, membership inquiries, fitness programs, and equipment functions
• Assist in recruiting and onboarding new talent by conducting phone screens and in-person interviews
• Secure inventory processes by prepping for weekly and monthly counts and ordering, restocking, and organizing new products

Benefits

• 401k
• Medical, Dental, Vision, and other supplemental insurance (with large employer contribution)
• Accrued PTO, sick leave, and paid holidays
• Personal device stipend
• Free Chuze membership + 1 free gym membership to gift to a friend or family member
• Discounts on Chuze retail and smoothie purchases and through vendor partners
• Professional training and growth opportunities
• Team building events and annual parties

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED