Assistant General Manager

Hallson Hospitality • Nashville, TN

6d • Onsite

About The Position

The Assistant General Manager runs day-to-day operations at the Germantown Inn and owns the guest experience from start to finish. You'll be the person guests and the innkeeper team turn to — greeting arrivals, handling check-in and check-out, resolving issues on the spot, and finding ways to make every stay memorable. This is a hands-on, independent role for someone who loves hospitality and thrives working on their own.

Requirements

• A genuine passion for hospitality — someone who loves guests and finding ways to make their stay unforgettable.
• A self-starter who's comfortable working independently and making decisions on the spot; this role runs solo most of the time.
• Strong written and verbal communication skills.
• Comfortable learning multiple technology and property management platforms (e.g., Guesty, SuiteOp, Conduit).
• Local to Nashville, TN.

Nice To Haves

• Experience in hospitality, hotel, or boutique inn operations preferred; scheduling and sales/events experience a plus.

Responsibilities

• Act as Manager on Duty, serving as the main point of contact for guests during your shift.
• Greet guests, manage check-in/check-out, and step in for breakfast or other guest touchpoints as needed.
• Create memorable moments — special amenities for celebrations, local recommendations, and hands-on help booking reservations.
• Resolve escalated guest issues calmly and in person, looping in the Director when needed.
• Serve as the main point of contact for the innkeeper team and build their weekly schedule.
• Coach the team on service and brand standards, and lead training for new hires and process updates.
• Partner with the Director of Guest Experience on SOPs and team performance.
• Confirm the cleaning team arrives and cleans each room to Hallson's standard, and personally inspect rooms afterward.
• Report maintenance issues to the Operations team and walk the lobby and grounds to keep the property guest-ready.
• Serve as the main point of contact for sales and event inquiries, from first contact through execution.
• Coordinate logistics with the innkeeper team and vendors, and be present for events as needed.

Benefits

• Paid time off, such as PTO, sick days, and vacation days
• Health, dental, and vision insurance
• Short-term disability insurance
• 401(k) option
• Employee recognition programs

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed