Assistant General Manager

Convive Brands • New Canaan, CT

1d

About The Position

The Assistant General Manager is a hands-on restaurant leadership role, partnering closely with the General Manager to lead the team, elevate the guest experience, and drive business performance. The role has meaningful ownership across people, hospitality, operations, and financial performance, and supports the Assistant General Manager’s development toward future General Manager opportunities. The position is with Le Pain Quotidien, part of Convive Brands, which offers career opportunities across its restaurant concepts.

The Assistant General Manager leads from the floor, coaches leaders and team members, and helps ensure that every shift delivers consistent hospitality and brand standards. The role also contributes to restaurant culture, staffing, labor deployment, food quality and safety, inventory, cost management, and P&L performance. Daytime hours and a more predictable schedule are highlighted as part of the work environment.

Requirements

• At least 2 years of restaurant leadership experience in a full-service restaurant, hospitality group, or comparable environment.
• Genuine passion for hospitality and ability to lead from the floor and inspire a team during service.
• Track record of building strong restaurant cultures where people feel valued, supported, challenged, and accountable.
• Strong guest-experience and service-excellence instincts, with the ability to coach teams toward consistently high standards.
• Demonstrated ability to hire, develop, coach, and retain talent at multiple organizational levels.
• Experience managing or contributing to labor, sales, COGS, inventory, forecasting, and P&L performance.
• Growth mindset and desire to develop toward General Manager-level leadership.
• Ability to stand for prolonged periods and lift and carry items weighing up to 50 lbs.
• NYC Food Handlers License required for consideration.

Nice To Haves

• Proficiency in Spanish, French, and/or Arabic.

Responsibilities

• Lead from the floor during service, coaching in the moment and supporting the team.
• Own the guest experience by anticipating needs, resolving concerns with empathy and urgency, and using service recovery to build loyalty.
• Develop people and build a culture where team members feel valued, accountable, and motivated to grow.
• Partner with the General Manager to recruit, interview, hire, onboard, develop, and retain a high-performing restaurant team.
• Lead and coach restaurant leaders and team members through opening, service, and closing, ensuring consistent execution and shift-to-shift communication.
• Own labor deployment during service, making real-time decisions that balance guest experience, team productivity, and financial performance.
• Maintain standards for food quality, hospitality, cleanliness, and food safety.
• Partner with the General Manager to manage inventory, food cost, waste, ordering, and COGS, and take action to improve performance.
• Contribute to P&L performance by using sales, labor, COGS, and other business metrics to identify trends, forecast needs, and drive profitability.
• Step into the General Manager’s responsibilities as needed and demonstrate readiness for future General Manager opportunities.

Benefits

• Daytime hours and a more predictable schedule intended to support work-life balance.
• Medical, dental, and vision benefits.
• PTO starting at 10 days.
• 401k with company match.
• Life insurance.
• Commuter benefits.
• Pet insurance.
• Team member discounts at all Convive Brands.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed