Assistant General Manager - Twelve

Prentice Organization•Portland, OR

4d•Onsite

About The Position

Twelve, a nationally acclaimed restaurant on Portland, Maine’s historic waterfront, is seeking an Assistant General Manager. This role supports leadership, performance, and daily operations, working closely with Twelve and Prentice Hospitality Group (PHG) ownership and leadership. The ideal candidate is an experienced hospitality professional skilled in team building, enhancing guest experiences, and driving financial results. The Assistant General Manager is responsible for operational excellence, revenue, profitability, employee engagement, and brand integrity, requiring both strategic and hands-on leadership to ensure the restaurant upholds PHG's standards, values, and vision.

Requirements

Minimum 3 years of fine dining hospitality experience
At least 1 year in a management or leadership role
Strong operational knowledge of hotel and/or restaurant environments
Experience with budgeting, P&L management, and financial reporting
Familiarity with POS systems, property management systems, and reporting tools
ServSafe Certification preferred or willingness to obtain
Proven ability to lead, motivate, and retain diverse teams
Excellent organizational, communication, and guest-relations skills
Professional presence consistent with hospitality leadership standards
A genuine passion for hospitality, people, and delivering exceptional experiences

Responsibilities

Serve as an operational leader and strategic partner, ensuring excellence across all business areas.
Achieve business objectives aligned with budgets, strategic plans, and guest satisfaction goals.
Uphold company standards and foster a strong, inclusive workplace culture in partnership with PHG leadership.
Recruit, train, develop, and retain high-performing teams across departments.
Lead with integrity, accountability, and a hospitality-first mindset.
Oversee daily operations across all departments, ensuring seamless execution and service consistency.
Maintain a visible, hands-on leadership presence, supporting teams as needed.
Ensure property standards are upheld in cleanliness, safety, maintenance, and presentation.
Create and sustain a culture of genuine hospitality and memorable guest experiences.
Develop and manage annual budgets, forecasts, and regular P&L reviews.
Implement strategies to optimize revenue, manage labor and operating costs, and drive profitability.
Monitor financial performance and adjust operations as needed to meet goals.
Collaborate with revenue management and accounting teams to ensure accurate reporting and analysis.
Partner with sales and marketing teams to drive demand and strengthen brand awareness.
Support and oversee marketing initiatives, including digital presence, promotions, and PR efforts.
Build strong relationships with local partners, vendors, and community organizations.
Represent PHG properties at community, industry, and networking events as appropriate.
Ensure compliance with all local, state, and federal regulations, as well as PHG policies and procedures.
Conduct regular property inspections to maintain quality and brand standards.
Maintain transparent, proactive communication with ownership and PHG leadership.
Identify opportunities for continuous improvement across operations and guest experience.