Assistant General Manager-203210

Extended Stay America•West Melbourne, FL

15h

About The Position

The Assistant General Manager (AGM) assists the General Manager (GM) or Multi-Unit General Manager (MUGM) with day-to-day hotel operations, supporting strong hotel performance and continual improvement in guest and associate satisfaction. The role is hands-on in managing hourly staff, including scheduling, directing, overseeing daily activities, and training. The AGM provides leadership to promote an exceptional workplace and ensures safety and security procedures are in place in accordance with company guidelines and standards. The AGM promotes an excellent guest experience, learns managerial functions and hotel operations, and ensures associates are onboarded and trained. The role supports compliance with company policies and safety standards, revenue and cost initiatives, guest issue resolution, and budgeted EBITDA goals. The AGM may serve as manager on duty in the GM/MUGM’s absence and provide operational coverage across hotel functions. The position involves regular movement around the hotel and parking lot, occasional bending, kneeling, crouching, and occasional pushing, pulling, lifting, or moving items up to 25 pounds. Work may include outdoor conditions, wet or humid areas, mechanical parts, fumes or airborne particles, chemicals, electrical-shock risks, and moderate to loud noise. Travel to nearby locations or coverage of other sites may be requested.

Requirements

Prior hotel experience in a hospitality or retail establishment is required.
High school diploma or GED; alternatively, one to three months of related experience and/or training, or an equivalent combination of education and experience.
Ability to comprehend fundamental instructions and write short correspondence and memos.
English reading, writing, and verbal communication skills sufficient to communicate effectively with guests, associates, and outside vendors.
Ability to operate property management system technology, work through shift reports, and perform audit functions when necessary.
Ability to perform basic arithmetic using whole numbers, common fractions, and decimals.
Ability to use common-sense understanding to carry out detailed written and/or oral instructions.
Supervisory skills to oversee the daily activities of 8 to 15 hourly staff.
Ability to organize multiple priorities to keep daily operations at peak efficiency.
Ability to remain stationary; navigate the hotel and parking lot; reach, handle, and detect tools, objects, and controls; and detect scents and sounds.
Ability to occasionally bend, kneel, or crouch and occasionally push, pull, lift, and/or move up to 25 pounds.
Ability to work in outdoor conditions depending on the hotel and, occasionally, wet or humid conditions, near moving mechanical parts, around fumes or airborne particles and toxic or caustic chemicals, and where electrical-shock risk is present.
Ability to work in moderate to loud noise levels.
Ability to travel to additional locations within a reasonable geographic area or cover additional sites during another manager’s absence, as requested.

Nice To Haves

Prior supervisory experience.
Demonstrated leadership ability.
Some job-related college-level courses.

Responsibilities

Demonstrate and promote commitment to providing the best possible guest experience.
Become trained in managerial functions and hotel-level operations.
Ensure associates are onboarded, trained, and complete required ESU training on time.
Promote compliance with company policies and procedures, including prompt reporting of safety and security issues.
Uphold and drive compliance with property policies, rules, standards, and safety and security guidelines.
Ensure associates support company initiatives to increase revenue, lower costs, and improve guest and associate satisfaction.
Serve as the first level of management contact for guest service issues, resolving them promptly and escalating them when appropriate.
Demonstrate professionalism and treat guests and associates with respect and kindness in keeping with ESA’s service culture.
Interact with guests to identify quality lead generation and assist with future travel needs.
Help maximize revenue and GOP flow-through to meet or exceed budgeted EBITDA.
Assist the GM/MUGM with interviewing, onboarding, and training associates.
Directly supervise and engage associates to promote a positive work environment through teamwork, energy, enthusiasm, and recognition.
Participate in daily team meetings and staff interactions to support continuous improvement, guidance, encouragement, and corrective action when needed.
Assist with budget controls, including labor monitoring, scheduling, room expense control, and maintaining PAR levels through Daily Visual Management.
Ensure associates have the tools needed to perform their jobs.
Serve as manager on duty when the GM/MUGM is absent.
Inspect guest rooms and complete Guest Ready and visual inspections; assign daily arrival reservations.
Provide backup hotel coverage, including front desk and housekeeping duties, as needed.
Manage purchase orders and order and receive products on time.
Assist with monitoring cash management, in-house guest balances, and direct bill receivables compliance.
Assist with hotel sales activities, including Soar leads, when needed.
Review and monitor social media websites and ensure timely, appropriate responses.
Keep clean rooms and guest and associate satisfaction as top priorities.

Benefits

Weekly pay
Competitive wages
Employee recognition programs
Medical insurance
Dental insurance
Vision insurance
Health care and dependent care flexible spending accounts
Employer-paid basic life and AD&D insurance
Employer-paid long-term disability
Optional employee-paid voluntary benefits, including short-term disability, buy-up long-term disability, supplemental life insurance, and dependent life insurance
401(k) savings plan
Paid time off
Employee Assistance Program (EAP)
Employee perks program offering discounts to major companies
Great working environment