Assistant General Manager, Licensed Cosmetologist

Madison Reed•New York City, NY

36d•Onsite

About The Position

As the Madison Reed Hair Color Bar Assistant General Manager, you will be responsible for ensuring the client experience is seamless from arrival to departure. This role is important to our team members' performance and clients’ Hair Color Bar experience through learning more about our clients’ diverse expectations, needs, and delivering service that acknowledges their uniqueness. The Assistant General Manager is the expert on Madison Reed, including consultations, color services, hair care products, blowout services, unlimited roots membership program and subscriptions while providing services to Hair Color Bar clients and leading the team. At Madison Reed, we aim to pay competitively. The starting hourly rate for this position is between $20 -$22 per hour, plus commission and tips. Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate. This position is eligible for commissions and tips in accordance with the terms of the Company’s total rewards plan. Commissions and tips for this position will vary based on factors of individual performance.

Requirements

1+ years of operational management experience, with 2+ years’ experience working in a service-oriented business
Based on state requirements, Cosmetology/Hairdressing license required hours completed to perform hair color services
Proven track record of communication, problem solving & troubleshooting skills
Ability to multitask in a fast-paced environment
Exceptional organizational skills with high attention to detail, identifying critical and less critical activities and tasks and adjusting priorities as necessary
Computer skills and POS (Point of Sale) system experience are desired

Responsibilities

Manages, guides, and coaches the Hair Color Bar team on a daily basis.
Achieves monthly sales & business goals and other leading Key Performance Indicators (KPI's).
Manages employee schedules based on forecasts and business needs.
Manages labor and hours budgets based on forecasts and business trends.
Engages with clients to deliver a distinct and delightful client experience, mapped to their diverse needs, resulting in future client engagement with the Hair Color Bar
Actively works in all positions including Colorist and Associate Colorist, providing services.
Support recruitment and networking efforts in partnership with talent acquisition to identify new team members.
Develop team members within their respective hubs to reflect the diverse customers, partners, and employee populations.
Coaches and develops team members to ensure the highest level of team culture, client satisfaction, and Hair Color Bar performance through aligning individuals’ unique talents and abilities with the most relevant responsibilities.
Resolves and follows up on all client service issues in a timely manner for all Hair Color Bar services, including client survey comments (NPS) and client satisfaction survey (CSAT)
Guarantees the organization and standards of each Hair Color Bar including retail and sales displays are within company guidelines.
Confirms all company assets are accounted for and maintained, including but not limited to; Madison Reed inventory, iPads, security cameras and phones.
Utilizes all Madison Reed systems to efficiently manage the business and drives retail and service sales including service capacity, digital waitlist and buy online pick up in store (BOPIS)
Work a variety of shifts to support business initiatives working various shifts such as evenings, weekends and holidays as needed.