Assistant General Manager

Bozzuto•Annapolis, MD

17h•Onsite

About The Position

At Bozzuto, every team member shares a deep commitment to doing good for those around us. We live this each day by designing, building, managing and maintaining one-of-a-kind residences. Whether it’s the talent within our communities or the expertise across our property operations teams, we work together to make extraordinary happen for our clients, residents and fellow team members. Our people are dedicated to delivering exceptional experiences to everyone we serve including each other. This shared purpose drives us to excel in every role and fosters a welcoming, inclusive workplace where teamwork thrives. Guided by our core values of concern, creativity, passion and the pursuit of perfection, we are inspired and empowered to reach higher, unlock our full potential and be truly extraordinary.

Requirements

4 year college degree or equivalent relevant experience
2+ years of experience in the property management, hospitality or retail industries
Exposure to rent collection processes, budgets and account receivables
Proficient in leveraging social media platforms such as Facebook and Instagram and a passion to create and deliver engaging and distinctive content
Outstanding communication skills, both written and verbal
A sharp professional appearance
Competent with industry software (YARDI preferred), apps and computer programs
Sales aptitude

Responsibilities

Leading by example, living the standards and behaviors consistent with the core values and culture of Bozzuto
Contributing to the achievement of established financial objectives by collecting resident rent, posting rental receipts and managing delinquency
Achieving occupancy levels by conducting informative and personalized tours of the community which result in new leases
Building brand loyalty and reaching resident retention goals by striving to ensure every resident interaction is positive
Ensuring that the community’s interior and exterior are impeccable and the team appropriately represents the Bozzuto brand with a crisp, professional appearance
Respectfully coaching and mentoring team members when the PM/GM is not present
Working weekends when prospective residents are out looking for their new home, one to two weekends per month with two days off during the week
Building a motivating environment that encourages your team to give their very best
Stepping in and taking responsibility for leading when the GM is not present
Connecting with people by engaging in meaningful conversations that demonstrate your concern and genuine desire to make them feel at home
Taking responsibility for solving customers issues with care and enthusiasm
Jumping in and covering for your team members when needed
Seeking out opportunities to get to know and understand your residents