Assistant General Manager

Pause Buckhead•Atlanta, GA

9d•Onsite

About The Position

The Assistant General Manager is the anchor of the team, working as a leader who sets the standard for customer service, supporting daily operations, assisting with training, spearheading equipment maintenance and studio readiness, managing inventory and supplies, and helping drive revenue through exceptional guest experiences. The AGM reports directly to the General Manager to keep the studio performing at a consistently high level.

Requirements

College graduate
Proven experience in a leadership role in the health, wellness, fitness, or hospitality industry
Strong understanding of studio operations, including therapeutic modalities and client management
Sales experience preferred
Genuine passion for health and wellness
Excellent leadership, communication, and interpersonal skills
Highly organized and able to multi-task under time constraints
Strong time management skills
Strong customer service and troubleshooting skills

Responsibilities

Deliver exceptional guest services across every touchpoint
Serve as an escalation point for client concerns, resolving issues professionally and promptly
Ensure studio environment is exceptionally clean, welcoming, and on-brand always
Always maintain a “photo-ready” studio; ensure the studio scent is always pleasant; conduct cleaning walk throughs at least three times a day setting expectations for improvement as well as giving recognition for good performance.
Oversee front-of-house and back-of-house readiness throughout each shift by managing/executing daily and weekly cleanliness and facility checklists
Maintain studio maintenance tracker and ensure tasks are completed regularly to uphold high studio standard
Help coordinate repairs and vendor service calls
Oversee retail and supply inventory
Support the General Manager with daily reporting, scheduling, and administrative communication
Guest conversion through individual membership, package, and promotion sales
Help coach team on consultative selling, conversion techniques, and tactics that support goals; hold team accountable to goals
Assist with cancellation and freeze requests, applying retention-first approaches before processing
Hold team accountable for daily lead outreach and timely follow-up
Support onboarding and ongoing training of new and current Studio Associates
Monitor staff performance and ensure adherence to studio policies and service standards
Contribute to a positive, accountable, and wellness-forward team culture
Assist with managing team coverage requests and jump in when support is needed
Demonstrate, embrace, and exhibit decisions and behavior that embody Pause and the Pause vision, mission, and core values
Assist with special projects, community outreach, and events as needed
Miscellaneous duties as assigned