Assistant General Manager -Hampton Inn & Suites

High Hotels Ltd.•York, PA

6d•Onsite

About The Position

At High Hotels, hospitality is more than a business; it's a way of life. For over 35 years, High Hotels has been dedicated to providing exceptional service and memorable stays across Pennsylvania and New Jersey. Our success is driven by our people, fostering a vibrant, team-focused culture where careers flourish and guests feel at home. We are committed to growth, positivity, and meticulous attention to detail, making High Hotels a place where outstanding experiences for both employees and guests are the norm. We are currently seeking an Assistant Hotel General Manager for the Hampton Inn & Suites in York, PA. This role is pivotal in overseeing all front desk and food and beverage operations to ensure the highest standards of quality in food, service, cleanliness, and marketing. The Assistant General Manager will share responsibility for all hotel operations, delivering superior service and value to our guests.

Requirements

High School Diploma required.
Minimum of 3 years hotel operations or restaurant management experience required.
Demonstrated ability to build relationships with both internal and external customers, as well as provide strong leadership to hotel operations team.
Strong organization, communication (verbal and written), and time management skills are essential.
Flexibility to work a variety of shifts including weekends and holidays required.
Valid Driver's License required.

Nice To Haves

A bachelor’s degree in hospitality or restaurant management preferred.
Food Handler Certificate, preferred.
Bi-lingual in English and Spanish a plus.

Responsibilities

Assists in the selection, training, and development of front desk personnel, breakfast host/hostess, and security/night audit positions.
Assists the General Manager in ensuring the fair and ethical treatment of all co-workers and maintaining high morale and low turnover.
Handles all normal tasks associated with a Front Desk co-worker, including check-ins, check-outs, reservations, guest folio inquiries, and problem resolution.
Presents a helpful, courteous, and friendly image to guests and makes an effort to speak to every guest by name.
Responsible for inventory control, replenishment, physical appearance, and ordering of food product for 'The Market' at Marriott properties and the 'Suite Shops' at Hilton properties.
Maximizes room revenue and occupancy levels through suggestive selling.
Utilizes computer equipment to analyze forecast, cost, and revenue reports and makes decisions for profit maximization.
Accurately handles Company or Brand marketing programs and properly presents them to guests, with a focus on Brand loyalty programs and incentives.
Ensures the Front Desk is fully staffed at all times, assigning co-workers or self to provide coverage.
Ensures adequate equipment and office supply resources are maintained through monthly inventory counts to maximize co-worker performance and customer service levels.
Ensures that all monies due High Hotels are received on a timely basis.
Handles all departmental accounting of monies, receipts, guest accounts, and other forms of credit in accordance with High Hotels accounts receivable policies and procedures.
Maintains a clean, pleasant, and professional image to the guest.
Represents the Hotel as the manager on duty when the General Manager is not on property or otherwise unable to do so.
Assists in documenting and maintaining records for periodic appraisal of all front desk, breakfast/pantry, and night audit/security personnel.
Assists in monitoring and enforcing all Company and brand policies, procedures, rules, and regulations affecting hotel activities to ensure the safety and security of guests, co-workers, and hotel assets, including security and emergency practices.
Provides assistance to other co-workers to contribute to the smooth operation of the front desk and other departments as needed, specifically coffee bar clean-up, assisting hostess, typing, filing, faxing, and copying.
Ensures attendance complies with standards, including the ability to work a varied schedule as required.
Assists the GM in reviewing work schedules to meet business needs and monitoring/enforcing attendance policies.
Complies with Company and Hotel rules and regulations for the safe and efficient operation of hotel facilities.
Mentors and trains new and current co-workers at the front desk.
Assists the GM in establishing plans for continuous improvement of front desk guest satisfaction scores to ensure outstanding customer service.
Supports High Hotels' efforts and actions related to sustainability, ensuring implementation and compliance within the front desk and breakfast/pantry areas.
May coordinate Hilton Honors and 3rd booking parties posting and reconciliation.
Ensures proper communication between shifts (logbook) as well as bank reconciliation at the end of the shift.