Assistant General Manager

Hotel Management & Consulting • Chesapeake, VA

4h • Onsite

About The Position

Hotel Management & Consulting is seeking an experienced and dynamic Assistant General Manager to join our team at Hyatt Studios in Chesapeake, VA. This role is for an energetic leader with a passion for hospitality and team development. The Assistant General Manager will lead operations in the absence of the General Manager and assist them with leading the team, ensuring that service standards are consistently exceeded. The company culture emphasizes a performance-based environment where hard work is balanced with respect for personal life, offering equal opportunity and advancement based on merit within a small, efficient team of hospitality professionals.

Requirements

• Minimum of 1 year of experience in hotel leadership, including front desk and back-of-house operations.
• Proficient computer skills.
• Strong team building skills.
• Excellent organizational, time management, and problem-solving abilities.
• Effective oral and written communication skills.
• Proactive in solving problems.

Responsibilities

• Train and provide guidance to staff, discuss staff performance discrepancies and training needs with General Manager, and attend and lead staff huddles.
• Provide hands-on support and guidance to ensure the team achieves outstanding results.
• Post checks in PMS, complete weekly labor tracker, manage payment due reports, postpaid outs and receipts.
• Ensure the hotel is always "Guest Ready" by maintaining high standards of cleanliness and swiftly addressing any guest concerns.
• Monitor and follow up on guest feedback and concerns, suggest and sell amenities, and ensure guest and property security.
• Assign rooms to be cleaned by housekeeping and aid GM in inspecting rooms.
• Manage inventory, check property email, build relationships with vendors and guests, and foster teamwork.
• Network within the local community to promote the property and build strong relationships with competitive properties, local organizations, and key clients.
• Lead in-house guest sales and marketing initiatives to increase occupancy.
• Assist with housekeeping in rooms as needed and daily completion of laundry duties and public space needs.
• Be flexible for covering employee shifts as needed to ensure operational continuity in the event of unexpected absences.
• Know and follow property emergency procedures and ensure the security needs of the property and guests are met.
• Perform other duties as assigned.

Benefits

• Salary: Dependent on experience, $45,000 - $50,000.
• Daily Pay Access: Flexible pay options to access your earnings when you need them.
• Medical, dental, and vision benefits.
• Company’s paid time off benefit for full-time employees.
• Employee Assistance Program: Complementary benefit provided to all employees to assist with personal or work-related concerns.
• Opportunities for advancement within the company for dedicated employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 11-50 employees