Assistant General Manager 42293

THE CAR PARK•Chapel Hill, NC

34d•Onsite

About The Position

This position provides support to the General Manager and oversees the day-to-day operations. These daily operations include scheduling team members, ensuring appropriate staffing, responding to customer and client inquiries. This position also ensures that each parking location’s operations are performed in a professional and responsive manner while meeting all contractual obligations. Promote client relationship development through outstanding communication. Oversee daily activities of parking garages to maximize scheduling and real time utilization of Team Members. Assist in onboarding, offboarding and performance management of Team Members. Ensure that operational guidelines, security, cash control and customer service procedures are implemented and adhered to. Recommend and implement plans or programs to improve safety and other aspects of operations. Assist in training team members in customer service, safety, and inclusion. Prepare and conduct operational audits. Ensure systems are operational twenty-four hours a day, seven days a week. Set and maintain a positive and professional example for the workforce. Drop, move, and pick up parking equipment (cones, barricades, signs, etc.), as required. Handle and safeguard cash before, during, and after select events, as required. Other duties as assigned.

Requirements

A high school diploma or GED.
5+ years management or supervisory experience in customer service.

Nice To Haves

Knowledge of financial reporting and budget responsibility.
Strong MS Office skills.
Ability to lead workforce teams of both professional and front-line employees.
Excellent organizational, problem-solving and time management skills.
Exceptional verbal and written communications skills.
Ability to remain driven to ensure the best possible support and customer service.
Time management and prioritization skills.

Responsibilities

Oversee the day-to-day operations of parking locations.
Schedule team members and ensure appropriate staffing.
Respond to customer and client inquiries.
Ensure operations are performed professionally and meet contractual obligations.
Promote client relationship development through outstanding communication.
Oversee daily activities of parking garages to maximize scheduling and real-time utilization of Team Members.
Assist in onboarding, offboarding, and performance management of Team Members.
Ensure operational guidelines, security, cash control, and customer service procedures are implemented and adhered to.
Recommend and implement plans or programs to improve safety and other aspects of operations.
Assist in training team members in customer service, safety, and inclusion.
Prepare and conduct operational audits.
Ensure systems are operational twenty-four hours a day, seven days a week.
Set and maintain a positive and professional example for the workforce.
Drop, move, and pick up parking equipment (cones, barricades, signs, etc.), as required.
Handle and safeguard cash before, during, and after select events, as required.
Perform other duties as assigned.