Assistant General Manager
About The Position
Assists the General Manager with the overall management of the community, including, but not limited to, personnel management, strategic planning, financial management, risk management, and outstanding customer service and resident retention programs. Student Quarters is your front door to campus and the perfect living space to connect with the community around you! We encourage the engagement of students with their surroundings through premier apartment locations and exciting events centered around local businesses, restaurants, attractions and, of course, campus. No matter how you live, live SQ.
Requirements
- Minimum of two years of property management experience is highly preferred
- Must be able to pass a background check
- High school diploma or equivalent highly preferred
- Ability to understand and perform all on-site software functions in Entrata preferred
- Reliable transportation to and from work
Responsibilities
- Manage high-quality on-site staff through the implementation of effective recruitment, training, coaching, and development programs
- Provide training and motivation to leasing staff and ensure group training sessions are conducted as needed
- Effectively maintain product knowledge of the community and competitive communities through consistent evaluation of market conditions and trends. Ensure leasing staff develops similar knowledge
- Effectively show, lease, and move in prospective residents
- Direct efforts to implement sales and marketing plans, which effectively maximize rental income and budgeted occupancy
- Assist the General Manager with achieving the highest possible net operating income through the implementation of effective cost control and revenue improvement programs; identify trends and recommend appropriate strategies and adjustments
- Assist the General Manager with developing yearly operating budgets/forecasts. Accurately prepare and convey all operational and financial data to the Regional Director in a timely manner.
- Be responsive and receptive to owners' needs, goals, and objectives
- Monitor the timely receipt and reconciliation of rent collections and ensure landlord/resident statutes are followed
- Promotes resident retention by providing excellent customer service to all prospects, residents, and guarantors
- Assists the General Manager by maintaining an effective preventative maintenance program
- Assist the General Manager with monitoring service request turnaround and ensure quality and satisfaction by following up with residents
- Perform apartment inspections quarterly as well as prior to move in and move out
- Manage property risk effectively by communicating incidents and potential liabilities
- Responsible for the general upkeep and cleaning of office, clubhouse, and buildings
- Perform other duties as assigned by supervisor
Benefits
- Competitive pay and Commission structure
- 8 Hours of Paid Volunteer Time
- LGBTQ+ Friendly Workplace
- Age-Inclusive Hiring Heroes Program
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
