Assistant General Manager

Goldfish Swim School - Okemos•Okemos, MI

18h•Onsite

About The Position

Assistant General Manager oversees the quality and success of Goldfish Swim School daily operations including staffing, pool operations, cash management, customer service, retail and vending department, private party operations and workplace employee activities. This role is responsible for directing and controlling daily operations to ensure the school runs according to GSS standard operating procedures, assisting the General Manager and department managers with daily tasks, and managing staff to ensure high productivity, excellent performance, and positive employee satisfaction. The Assistant General Manager also trains and oversees the aquatics department, provides sales and marketing training, directs retail and vending departments, trains private party staff, gains knowledge in Links software for administrative functions, and ensures a high level of knowledge in GSS pool operations for a safe and sanitary swim environment. Additionally, this role initiates and oversees workplace employee activities to improve employee satisfaction, directs and oversees the implementation of the Emergency Action Plan and safety procedures, and maintains current certifications and professional development in the aquatics and management field.

Requirements

Ability to work with children
Excellent interpersonal communication and organizational skills
Must pass background examinations (included with training)
High school diploma or GED is required.
Experience as a certified lifeguard, youth sports instructor/coach, camp counselor and/or childcare provider required.
Lifeguard, CPR/AED and first Aid certification required.

Nice To Haves

Bachelor’s degree or higher preferred.
Two or more years management experience preferred.
Two or more years as a swimming instructor preferred.
Shallow water attendant highly recommended.

Responsibilities

Directs and controls the daily operations to ensure the school is running according to GSS standard operating procedures.
Assists General Manager and department managers with fulfillment the daily tasks.
Manages the staff of GSS to ensure high productivity, excellent performance and positive employee satisfaction.
Trains and oversees aquatics department to provide superior swim instruction to the students of GSS.
Interacts with Deck Supervisors and Golden Teachers on issues related to class scheduling, student progress, customer service and employee performance and training.
Provides sales and marketing training to all qualified sales staff.
Provides direction in the retail and vending departments to ensure a proper mix of products and pricing is achieved.
Trains and oversees private party staff to ensure that the GSS standard operating procedures are being maintained.
Gains knowledge and experience in the Links software to achieve a high level of competence in bookings, class scheduling, reporting and administrative functions.
Gains a high level of knowledge and experience in the GSS pool operations necessary to maintain a safe and sanitary swim environment.
Initiates and oversees workplace employee activities (“Fun” Department) with the goal of achieving improved employee satisfaction.
Directs and oversees the implementation of the Emergency Action Plan and all safety procedures that pertain to the GSS facility and trains all current staff on the GSS EAP.
Maintains current certifications and stays up-to-date professionally on the aquatics and management field.
Fulfills other duties and responsibilities as assigned by the Employer.