Assistant General Manager

Maya Hospitality Group•Charlotte, NC

9d•Onsite

About The Position

Maya Hotels is seeking an Assistant General Manager to support the General Manager in overseeing hotel operations, maximizing guest satisfaction, and providing financial success. This role is ideal for a hardworking and customer-focused leader with a passion for hospitality and operational excellence who thrives in a fast-paced environment and excels at team leadership and strategic planning. Maya Hotels represents multiple outstanding brands including Holiday Inn Express, Candlewood Suites, Avid Hotel, Tru, Hilton Garden Inn, Hampton Inn and Aloft.

Requirements

2+ years of hotel management or supervisory experience
Experience with Hilton, IHG, or Marriott brands is a plus.
Proven ability to motivate, train, and lead a successful hospitality team.
Strong budgeting, forecasting, and revenue management skills.
Passion for enhancing guest experiences and maintaining high service standards.
Ability to remain calm under pressure and resolve challenges efficiently.
Strong ability to represent the hotel in the local market and foster partnerships.
Willingness to work varied schedules, including evenings, weekends, and holidays as needed.
Ability to stand and walk for extended periods during hotel inspections and guest interactions.
Ability to lift and carry up to 25 lbs. occasionally (e.g., reports, supplies).
Frequent bending, reaching, and handling office equipment.
Comfortable working in a fast-paced hospitality environment with changing demands.

Nice To Haves

Bachelor’s degree in hospitality management, Business, or a related field preferred.

Responsibilities

Assist the General Manager in developing, implementing, and monitoring financial and operational plans to maximize profitability.
Make recommendations for capital improvements to enhance the hotel’s assets and brand loyalty.
Plan, assign work, and establish performance and development goals for team members.
Provide mentoring, coaching, and regular feedback to improve performance and recognize achievements.
Educate, train, and motivate staff, ensuring they have the market knowledge, tools, and resources to succeed.
Oversee salary recommendations, disciplinary actions, and staffing decisions in compliance with company policies.
Foster teamwork and quality service through effective communication with department heads.
Lead by example and demonstrate Maya Hotels' core values.
Interact with guests, clients, and key stakeholders, including travel industry representatives, local community leaders, and government officials.
Ensure the highest level of guest satisfaction by maintaining quality service standards and amenities.
Ensure a safe and secure environment for guests, team members, and hotel assets in compliance with company and regulatory policies.
Serve as a public relations representative, promoting the hotel and brand within the local community.
Drive team engagement in community activities, business partnerships, and sustainability initiatives.
Develop and implement environmentally conscious action plans to reduce the hotel’s carbon footprint.
Maintain a safe working environment, including hazard prevention, proper chemical use, and injury prevention.
Support and promote hotel recycling and sustainability programs.