Assistant General Manager

BEAT THE BOMB•Washington, DC

17h•$65,000 - $75,000•Onsite

About The Position

The Assistant General Manager will be a true owner of their business, alongside the General Manager. We are looking for someone who brings lots of energy, positivity and concrete hospitality experience to the DC location. They need to be a natural leader and coach, have a strong passion for the product, and, above all else, love engaging with customers. They will need to do all of this while carefully managing the business and the P&L along with the General Manager. This person must be willing to work shifts on the floor and be able to handle any role in the building from cook to tech operations. This will be a critical job with significant interactions with the HQ team and the opportunity to step into a General Manager role as Beat The Bomb grows.

Requirements

Minimum 5 years experience (management experience required)
Management of a facility that includes an F&B component
Knows the importance of driving exemplary reviews
Knows the entertainment industry requires nights/weekends work (Saturday is our biggest day and Assistant General Managers should be on site)
Significant knowledge of and relationships in the local market
Experience in sales/customer service required
Experience building and leading a team
Must be willing to travel for training

Nice To Haves

Entrepreneurial-minded and a creative thinker
F&B Experience – you have led facilities that have a significant food and beverage component (including alcohol)
You like to get out in the community, make connections and build relationships
You like to get your "hands dirty"
Proven people leadership with success in building positive service cultures and high team engagement
Tech Savvy – the ability to use computers, smartphones, tablets, manage through tech maintenance, repairs, and fixes; can learn new software quickly and easily
High level of interpersonal savvy
Ability to resolve conflict among customers and/or staff professionally
Strong communication skills (listening, written, verbal, facilitation) and the ability to interact with all levels of management
Approachability, trustworthiness, honesty, and a high level of integrity is required
Ability to control a room/large groups – including children and their parents
Strong commercial and operation expertise
Must have a strong sense of urgency with demonstrated ability to work independently and make effective well-thought-out decisions
Experience as a leader of new unit/location preferred, including Grand Opening
Experience with G-Suite products preferred
Willingness to relocate in the future is a major plus
Bachelor's Degree preferred
References upon request

Responsibilities

Maintain exceptional guest-centered culture which exceeds customer expectations
Oversee service quality, operational efficiency, guest satisfaction, standards compliance, and financial measurements
Maintain appearance and safety of the facility
Manage and maintain inventory and ordering of supplies in a timely manner
Identify operational performance, productivity, and efficiency gaps and implement measures to correct those deficiencies
Cultivate relationships with community leaders and organizations to ensure strong connections, drive sales and give back
Develop and implement programming ideas to drive sales and maximize inventory in coordination with HQ team (league nights, youth programming, theme nights, etc.)
Support marketing efforts at the local level in coordination with central marketing team and agencies – including partnerships with local businesses, community relations, street team engagement, supporting local PR & advertising efforts
Support group sales efforts in coordination with a central sales team - including outreach to and relationships with local businesses
Manage customer service specific to the location
Live and breathe the Core Values of BEAT THE BOMB: Bring Positivity, Take Responsibility, Build the Future, Create the Fun
Coach, inspire, support, and motivate your team to provide a world-class and service-minded, customer experience
Oversight of staffing including recruiting, hiring (and firing), training, measuring employee performance, and helping them grow and reach their goals
Responsible for the creation, management, and coordination of staff schedules
Responsible for running unit payroll
Communicate with all unit team members and the Corporate Team on a regular basis to ensure efficient and effective business practices