Assistant General Manager

Altea•Edmonton, AB

1d•Onsite

About The Position

The Assistant General Manager (AGM) is a key leadership role responsible for maintaining the operational excellence of the club in the absence of the General Manager (GM). This role involves running the full operation to a high standard, developing department heads, and improving the club. It is suited for an individual who has excelled in previous roles and is ready to lead a high-caliber club, viewing this position as a stepping stone to proving their capabilities.

Requirements

5+ years of senior facility, hospitality, or operations leadership in a premium or luxury environment.
3+ years of experience leading department heads or multi-team managers.
Demonstrated ability to develop leaders across both management and specialist growth tracks.
Strong financial literacy, including understanding a P&L, reading KPIs, and acting on data.
Proven track record of sustaining a high-performance team culture under pressure.
Valid Standard First Aid and CPR-C, maintained annually.
Criminal Background Check required prior to commencement.

Nice To Haves

University degree in Business, Management, Kinesiology, Hospitality, Recreation, or a related field.

Responsibilities

Overseeing all club operations including member experience, fitness, recovery, food and beverage, facilities, and sales when the CGM is not present.
Coaching, developing, and holding accountable managers across all departments, understanding their performance metrics, people challenges, and growth areas.
Ensuring service excellence by being visible on the floor, knowing members, identifying service gaps, and resolving concerns proactively.
Managing financial performance, including revenue, attrition, labor efficiency, and profitability, by actively monitoring the budget and addressing variances.
Building club culture and developing talent to ensure the club can operate at a high level even in the absence of the CGM and AGM.