Assistant General Manager - Bishop Ranch

Salt & Straw • San Ramon, CA

3d • $26 - $28 • Onsite

About The Position

Assistant General Managers support the overall success of the shop by leading people, operation execution, and guest experience in a fast-paced retail and food service environment. In this role, you'll partner closely with your General Manager to support daily retail and food service operations, build and develop strong teams, and create exceptional experiences for both employees and guests. You'll help drive operational excellence, foster an engaging and inclusive shop culture, and contribute to making each shop a true neighborhood destination.

Requirements

• Have a high school diploma/GED
• Bring 2+ years of food service, fast-casual dining, or hospitality experience
• Have 18+ months of progressive leadership experience
• Have led teams of 10+ Team Members in a high-volume environment
• Know how to coach, develop, and support people with clarity and care
• Are excited to grow into greater leadership responsibility
• Are 18+ and available to work evenings, weekends, and holidays

Responsibilities

• Partner with the GM to achieve operational, cultural, and financial goals
• Lead shifts, ensuring smooth operations and exceptional guest experiences
• Plan and execute daily shift schedules, task assignments, and team safety
• Coach, mentor, and provide feedback to Team Members, Shift Coordinators, and Scoopers
• Support recruiting, hiring, onboarding, training, and retention of a high-performing team
• Manage cash transactions, inventory, and ensure product quality and food safety
• Assist with payroll, supplies, shop communications, and daily documentation
• Monitor labor and sales performance and support monthly P&L insights
• Partner on maintenance needs and vendor communications
• Deliver memorable hospitality, share flavor stories, and resolve guest concerns
• Step into team roles as needed and participate in community events

Benefits

• Performance Bonus Plan tied to your impact and shop success
• Optional earned wages access
• 401(k) match with 50% company match up to 1% of your salary after three months
• Medical, dental & vision insurance options starting your first month
• Start with 2 weeks PTO, grows from there
• 12 paid holidays/year
• Paid Sick Time
• Two Days Off in a Row
• On-demand access to mental health support 24/7/365 for you and your family
• Up to $1,800/year to support your learning goals
• 30% off all the magic
• First Dibs on Flavors before the public
• Pet Insurance
• Flexible Spending Accounts, Accident & Critical Illness Insurance, and more

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED